Stock Hill Surgery, Westerham: patient reviews and CQC rating
Stock Hill Surgery is a GP practice in Westerham with 9,456 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2016. It has 4.0 full-time-equivalent qualified GPs, or 2,393 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Stock Hill Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 80%, above the England figure of 54%. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 3 are above England and 0 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 1st of the 3 practices in Westerham with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (67%). 127 patients answered the survey (response rate 35%).
| Survey question | Stock Hill Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 50% | 57% | 57% |
| Easy to contact via the website | 76% | 58% | 58% |
| Easy to contact via the NHS App | 80% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 77% | 73% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 92% | 93% |
| Needs met | 91% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 207 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Stock Hill Surgery is Good, published in April 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,456 patients were registered at Stock Hill Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
28% of its patients are aged 65 or over, against 19% across England. With 4.0 full-time-equivalent qualified GPs, there are 2,393 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.3 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 5.5 |
| August 2024 | 4.0 | 5.1 |
| August 2025 | 3.8 | 5.7 |
| August 2026 | 4.0 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,600 appointments a month, or 381 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 52% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Stock Hill Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 399 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 10% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (9.4% against 4.6%), atrial fibrillation (3.7% against 2.2%) and palliative or supportive care needs (0.9% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%), a learning disability (0.3% against 0.6%) and serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 11.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.0% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 9.4% | 4.6% |
| Diabetes | 17+ yrs | 7.8% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 6.1% | 3.8% |
| Coronary heart disease | All ages | 4.2% | 3.0% |
| Atrial fibrillation | All ages | 3.7% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.9% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.1% | 74.9% |
Stock Hill Surgery, Stock Hill, Biggin Hill, Westerham, TN16 3TJ. Phone: 0844 477 3130. Website: www.stockhillsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Norheads Lane Surgery | 0.4 km | 74% |
| New Addington Group Practice | 5.0 km | 77% |
| Addington Medical Practice | 5.0 km | 92% |
| Headley Drive Surgery | 5.7 km | 88% |
| Elizabeth House Medical Practice | 5.7 km | 91% |
- Crown Medical Centre (75% overall experience good)
- Norheads Lane Surgery (74% overall experience good)
- Summercroft Surgery (73% overall experience good)
- The Bromley Common Practice (71% overall experience good)
How do patients rate Stock Hill Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Stock Hill Surgery as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Stock Hill Surgery?
9,456 patients were registered in September 2026, down 1.4% on a year earlier.
What is Stock Hill Surgery's CQC rating?
Good overall, published in April 2016.
How many GPs does Stock Hill Surgery have?
4.0 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,393 patients per GP against 2,171 across England.
Are appointments at Stock Hill Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Stock Hill Surgery's phone number?
0844 477 3130.