Headley Drive Surgery, Croydon: patient reviews and CQC rating
Headley Drive Surgery is a GP practice in Croydon with 2,724 registered patients (September 2026). In the 2026 GP Patient Survey, 88% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2022. It has 2.2 full-time-equivalent qualified GPs, or 1,216 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Headley Drive Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said their needs were met at their last appointment: 88%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 17 practices in Croydon with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (76%). 84 patients answered the survey (response rate 12%).
| Survey question | Headley Drive Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 88% | 81% | 77% |
| Easy to contact by phone | 79% | 64% | 57% |
| Easy to contact via the website | 59% | 64% | 58% |
| Easy to contact via the NHS App | 54% | 57% | 54% |
| Reception team helpful | 98% | 87% | 85% |
| Last contact good | 94% | 77% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 88% of 34 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Headley Drive Surgery is Good, published in January 2022. All 5 key questions are rated Good. It held the same rating in the report before (February 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
2,724 patients were registered at Headley Drive Surgery in September 2026, up 2.0% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 1,216 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 1,111 appointments a month, or 408 per 1,000 registered patients (England: 510). 69% were face to face (England: 63%). 26% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Headley Drive Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 434 | 510 |
| Face to face | 69% | 58% | 63% |
| Same day as booked | 26% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%). It has a lower share for asthma (5.0% against 6.6%). The practice's patients live in areas with an average deprivation score of 38.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.9 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Diabetes | 17+ yrs | 9.3% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| COPD | All ages | 2.4% | 1.9% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.5% | 74.9% |
Headley Drive Surgery, 117A Headley Drive, New Addington, Croydon, CR0 0QL. Phone: 01689 808160. Website: www.headleydrivesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Addington Group Practice | 1.0 km | 77% |
| Addington Medical Practice | 1.0 km | 92% |
| Addington Road Surgery | 1.9 km | 69% |
| Broom Road Medical Practice | 2.1 km | 80% |
| Wickham Park Surgery | 2.6 km | 81% |
- Dr Nabila Khan (67% overall experience good)
- Dr Rotimi Bakare (78% overall experience good)
- Eversley Medical Centre (80% overall experience good)
- New Addington Group Practice (77% overall experience good)
- Thornton Road Surgery (72% overall experience good)
How do patients rate Headley Drive Surgery?
In the 2026 GP Patient Survey, 88% of patients described their overall experience of Headley Drive Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Headley Drive Surgery?
2,724 patients were registered in September 2026, up 2.0% on a year earlier.
What is Headley Drive Surgery's CQC rating?
Good overall, published in January 2022.
How many GPs does Headley Drive Surgery have?
2.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 1,216 patients per GP against 2,171 across England.
Are appointments at Headley Drive Surgery face to face?
69% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Headley Drive Surgery's phone number?
01689 808160.