Thornton Road Surgery, Croydon: patient reviews and CQC rating
Thornton Road Surgery is a GP practice in Croydon with 20,307 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 5.6 full-time-equivalent qualified GPs, or 3,631 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thornton Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 61%, against 57% across England. Its weakest is the share who described their last contact with the practice as good: 64%, against 73% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 14th of the 17 practices in Croydon with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (65%). 109 patients answered the survey (response rate 11%).
| Survey question | Thornton Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 72% | 81% | 77% |
| Easy to contact by phone | 61% | 64% | 57% |
| Easy to contact via the website | 52% | 64% | 58% |
| Easy to contact via the NHS App | 47% | 57% | 54% |
| Reception team helpful | 77% | 87% | 85% |
| Last contact good | 64% | 77% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 83% | 91% | 90% |
In the Friends and Family Test for July 2026, 98% of 89 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thornton Road Surgery is Good, published in November 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
20,307 patients were registered at Thornton Road Surgery in September 2026, up 1.3% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 3,631 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 2.1 nurses and 5.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.4 |
| August 2024 | 3.7 | 4.8 |
| August 2025 | 3.7 | 4.8 |
| August 2026 | 5.6 | 6.7 |
From June 2026 to August 2026 the practice recorded 6,994 appointments a month, or 344 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 55% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Thornton Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 344 | 434 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 55% | 46% | 45% |
| More than 28 days after booking | 6% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.0% against 1.2%), atrial fibrillation (0.3% against 2.2%) and palliative or supportive care needs (0.1% against 0.6%). The practice's patients live in areas with an average deprivation score of 27.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 9.7% | 14.3% |
| High blood pressure | All ages | 7.7% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 3.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Cancer | All ages | 1.5% | 3.8% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Stroke and TIA | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| COPD | All ages | 0.4% | 1.9% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Atrial fibrillation | All ages | 0.3% | 2.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 50.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 57.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.1% | 74.9% |
Thornton Road Surgery, 299 Thornton Road, Croydon, CR0 3EW. Phone: 020 8683 1255.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eversley Medical Centre | 1.3 km | 80% |
| Dr Nabila Khan | 1.3 km | 67% |
| Dr Rotimi Bakare | 1.4 km | 78% |
| Greenside Medical Practice | 1.7 km | 68% |
| Brigstock Medical Centre | 2.0 km | 70% |
- Dr Nabila Khan (67% overall experience good)
- Dr Rotimi Bakare (78% overall experience good)
- Eversley Medical Centre (80% overall experience good)
- Headley Drive Surgery (88% overall experience good)
- New Addington Group Practice (77% overall experience good)
How do patients rate Thornton Road Surgery?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Thornton Road Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Thornton Road Surgery?
20,307 patients were registered in September 2026, up 1.3% on a year earlier.
What is Thornton Road Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Thornton Road Surgery have?
5.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 3,631 patients per GP against 2,171 across England.
Are appointments at Thornton Road Surgery face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thornton Road Surgery's phone number?
020 8683 1255.