Brigstock Medical Centre, Thornton Heath: patient reviews and CQC rating
Brigstock Medical Centre is a GP practice in Thornton Heath with 12,714 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2020. It has 5.1 full-time-equivalent qualified GPs, or 2,516 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brigstock Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 7th of the 9 practices in Thornton Heath with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (74%). 106 patients answered the survey (response rate 16%).
| Survey question | Brigstock Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 70% | 81% | 77% |
| Easy to contact by phone | 41% | 64% | 57% |
| Easy to contact via the website | 41% | 64% | 58% |
| Easy to contact via the NHS App | 36% | 57% | 54% |
| Reception team helpful | 78% | 87% | 85% |
| Last contact good | 54% | 77% | 73% |
| Wait for appointment about right | 74% | 71% | 69% |
| Listened to well | 79% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 95% | 91% | 90% |
CQC's overall rating for Brigstock Medical Centre is Good, published in July 2020. All 5 key questions are rated Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,714 patients were registered at Brigstock Medical Centre in September 2026, down 7.0% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 5.1 full-time-equivalent qualified GPs, there are 2,516 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 3.5 nurses and 5.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 4.7 |
| August 2024 | 3.6 | 5.6 |
| August 2025 | 3.8 | 4.6 |
| August 2026 | 5.1 | 7.2 |
From June 2026 to August 2026 the practice recorded 5,518 appointments a month, or 434 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 36% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Brigstock Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 434 | 434 | 510 |
| Face to face | 56% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%), a learning disability (0.9% against 0.6%) and diabetes (10.5% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), atrial fibrillation (0.8% against 2.2%) and heart failure (0.6% against 1.1%). The practice's patients live in areas with an average deprivation score of 28.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.0% | 15.2% |
| Depression | 18+ yrs | 11.9% | 14.3% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% |
| Asthma | 6+ yrs | 4.2% | 6.6% |
| Cancer | All ages | 2.8% | 3.8% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.7% | 74.9% |
Brigstock Medical Centre, 141 Brigstock Road, Thornton Heath, CR7 7JN. Phone: 020 8684 0033. Website: www.brigstockandsouthnorwood-medicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brigstock Family Practice | 0.5 km | 70% |
| Leander Family Practice | 0.7 km | 79% |
| Eversley Medical Centre | 0.8 km | 80% |
| Dr Nabila Khan | 0.8 km | 67% |
| Dr Rotimi Bakare | 0.8 km | 78% |
- Country Park Practice (60% overall experience good)
- Denmark Road Surgery (83% overall experience good)
- Dr Rabiatov Dabo (93% overall experience good)
- Dr Umadevi Parameswaran (92% overall experience good)
- Greenside Medical Practice (68% overall experience good)
- Hartland Way Surgery (85% overall experience good)
- Morland Road Surgery (75% overall experience good)
- Northway Road Surgery (89% overall experience good)
- Shirley Medical Centre (79% overall experience good)
- The Whitehorse Practice (67% overall experience good)
How do patients rate Brigstock Medical Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Brigstock Medical Centre as good, against 77% across England. 41% found it easy to get through by phone.
How many patients are registered at Brigstock Medical Centre?
12,714 patients were registered in September 2026, down 7.0% on a year earlier.
What is Brigstock Medical Centre's CQC rating?
Good overall, published in July 2020.
How many GPs does Brigstock Medical Centre have?
5.1 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,516 patients per GP against 2,171 across England.
Are appointments at Brigstock Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brigstock Medical Centre's phone number?
020 8684 0033.