Brigstock Family Practice, Thornton Heath: patient reviews and CQC rating
Brigstock Family Practice is a GP practice in Thornton Heath with 11,466 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2019. It has 1.8 full-time-equivalent qualified GPs, or 6,323 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brigstock Family Practice
Its best result against England is the share who said the healthcare professional was good at listening to them: 94%, against 87% across England. Its weakest is the share who found it easy to get through to the practice by phone: 42%, below the England figure of 57%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 6th of the 9 practices in Thornton Heath with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (67%). 90 patients answered the survey (response rate 14%).
| Survey question | Brigstock Family Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 70% | 81% | 77% |
| Easy to contact by phone | 42% | 64% | 57% |
| Easy to contact via the website | 62% | 64% | 58% |
| Easy to contact via the NHS App | 49% | 57% | 54% |
| Reception team helpful | 77% | 87% | 85% |
| Last contact good | 64% | 77% | 73% |
| Wait for appointment about right | 56% | 71% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 89% of 65 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brigstock Family Practice is Good, published in May 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,466 patients were registered at Brigstock Family Practice in September 2026, down 0.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 6,323 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 2.1 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 4,599 appointments a month, or 401 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 42% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | Brigstock Family Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 401 | 434 | 510 |
| Face to face | 73% | 58% | 63% |
| Same day as booked | 42% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 10% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.8% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (0.5% against 2.2%) and COPD (0.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 28.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 77.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.1% | 15.2% |
| Diabetes | 17+ yrs | 9.8% | 7.9% |
| Depression | 18+ yrs | 8.1% | 14.3% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| COPD | All ages | 0.5% | 1.9% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 55.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.7% | 74.9% |
Brigstock Family Practice, 83 Brigstock Road, Thornton Heath, CR7 7JH. Phone: 020 8689 7800. Website: www.brigstockfamilypractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brigstock Medical Centre | 0.5 km | 70% |
| Dr A T Fernandes and Partners | 0.5 km | 82% |
| Thornton Heath Medical Practice | 0.5 km | 67% |
| Mersham Medical Centre | 0.9 km | 86% |
| Leander Family Practice | 1.0 km | 79% |
- Fairview Medical Centre (85% overall experience good)
- Leander Family Practice (79% overall experience good)
- Norbury Health Centre 2 (69% overall experience good)
How do patients rate Brigstock Family Practice?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Brigstock Family Practice as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at Brigstock Family Practice?
11,466 patients were registered in September 2026, down 0.7% on a year earlier.
What is Brigstock Family Practice's CQC rating?
Good overall, published in May 2019.
How many GPs does Brigstock Family Practice have?
1.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 6,323 patients per GP against 2,171 across England.
Are appointments at Brigstock Family Practice face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brigstock Family Practice's phone number?
020 8689 7800.