Leander Family Practice, Thornton Heath: patient reviews and CQC rating
Leander Family Practice is a GP practice in Thornton Heath with 9,245 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 2.2 full-time-equivalent qualified GPs, or 4,152 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Leander Family Practice
Its best result against England is the share who said they were treated with care and concern: 92%, against 86% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. With 98 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 4th of the 9 practices in Thornton Heath with 50 or more responses. 52% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (73%). 98 patients answered the survey (response rate 15%).
| Survey question | Leander Family Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 79% | 81% | 77% |
| Easy to contact by phone | 52% | 64% | 57% |
| Easy to contact via the website | 48% | 64% | 58% |
| Easy to contact via the NHS App | 44% | 57% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 89% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 80% of 46 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Leander Family Practice is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (June 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,245 patients were registered at Leander Family Practice in September 2026, down 1.1% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 4,152 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.9 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 5.1 |
| August 2024 | 2.9 | 4.9 |
| August 2025 | 2.9 | 3.8 |
| August 2026 | 2.2 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,865 appointments a month, or 310 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 53% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Leander Family Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 310 | 434 | 510 |
| Face to face | 66% | 58% | 63% |
| Same day as booked | 53% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%) and diabetes (9.6% against 7.9%). It has a lower share for osteoporosis (0.3% against 1.2%), COPD (0.6% against 1.9%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 24.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.5 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.6% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.1% | 4.6% |
| Cancer | All ages | 2.6% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| COPD | All ages | 0.6% | 1.9% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
Leander Family Practice, 949 London Road, Thornton Heath, CR7 6JE. Phone: 020 3457 8722. Website: www.leanderfamilypractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Norbury Health Centre 2 | 0.7 km | 69% |
| Brigstock Medical Centre | 0.7 km | 70% |
| Brigstock Family Practice | 1.0 km | 70% |
| Dr A T Fernandes and Partners | 1.2 km | 82% |
| Wide Way Surgery | 1.2 km | 69% |
- Brigstock Family Practice (70% overall experience good)
- Fairview Medical Centre (85% overall experience good)
- Norbury Health Centre 2 (69% overall experience good)
How do patients rate Leander Family Practice?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Leander Family Practice as good, against 77% across England. 52% found it easy to get through by phone.
How many patients are registered at Leander Family Practice?
9,245 patients were registered in September 2026, down 1.1% on a year earlier.
What is Leander Family Practice's CQC rating?
Good overall, published in December 2017.
How many GPs does Leander Family Practice have?
2.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 4,152 patients per GP against 2,171 across England.
Are appointments at Leander Family Practice face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Leander Family Practice's phone number?
020 3457 8722.