Norbury Health Centre 2, London: patient reviews and CQC rating
Norbury Health Centre 2 is a GP practice in London with 10,243 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 4.7 full-time-equivalent qualified GPs, or 2,200 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Norbury Health Centre 2
Its result closest to England is the share who said their needs were met at their last appointment: 87%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 40%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 531st of the 648 practices in London with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (74%). 118 patients answered the survey (response rate 18%).
| Survey question | Norbury Health Centre 2 | South West London | England |
|---|---|---|---|
| Overall experience good | 69% | 81% | 77% |
| Easy to contact by phone | 53% | 64% | 57% |
| Easy to contact via the website | 40% | 64% | 58% |
| Easy to contact via the NHS App | 46% | 57% | 54% |
| Reception team helpful | 81% | 87% | 85% |
| Last contact good | 65% | 77% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 78% | 87% | 86% |
| Confidence and trust in the clinician | 85% | 93% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 95% of 217 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Norbury Health Centre 2 is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,243 patients were registered at Norbury Health Centre 2 in September 2026, down 4.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,200 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.6 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 5.8 |
| August 2024 | 3.7 | 5.6 |
| August 2025 | 4.0 | 5.7 |
| August 2026 | 4.7 | 6.6 |
From June 2026 to August 2026 the practice recorded 4,623 appointments a month, or 451 per 1,000 registered patients (England: 510). 49% were face to face (England: 63%). 48% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Norbury Health Centre 2 | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 451 | 434 | 510 |
| Face to face | 49% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), depression (5.6% against 14.3%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 22.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.3 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Depression | 18+ yrs | 5.6% | 14.3% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 0.9% | 1.9% |
| Dementia | All ages | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Norbury Health Centre 2, Norbury Health Centre, 2b Pollards Hill North, Norbury, London, SW16 4NL. Phone: 020 8679 6591. Website: www.norburymedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fairview Medical Centre | 0.7 km | 85% |
| Leander Family Practice | 0.7 km | 79% |
| Wide Way Surgery | 0.9 km | 69% |
| Brigstock Medical Centre | 1.4 km | 70% |
| Brigstock Family Practice | 1.6 km | 70% |
- Brigstock Family Practice (70% overall experience good)
- Fairview Medical Centre (85% overall experience good)
- Leander Family Practice (79% overall experience good)
How do patients rate Norbury Health Centre 2?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Norbury Health Centre 2 as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at Norbury Health Centre 2?
10,243 patients were registered in September 2026, down 4.9% on a year earlier.
What is Norbury Health Centre 2's CQC rating?
Good overall, published in May 2017.
How many GPs does Norbury Health Centre 2 have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,200 patients per GP against 2,171 across England.
Are appointments at Norbury Health Centre 2 face to face?
49% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Norbury Health Centre 2's phone number?
020 8679 6591.