Primary Care North Croydon PCN: primary care network practices and patient survey
Primary Care North Croydon PCN is a primary care network of 4 GP practices with 39,204 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England. Its practices have 3,344 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Primary Care North Croydon PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Norbury Health Centre 2 to 85% at Fairview Medical Centre, with a median of 75% (England: 77%). 1 is above England and 1 below by more than the survey's margin of error. Fairview Medical Centre has the highest share finding it easy to get through by phone (76%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Fairview Medical Centre | 8,250 | 85% | 76% | Good | 2,726 |
| Leander Family Practice | 9,245 | 79% | 52% | Good | 4,152 |
| Brigstock Family Practice | 11,466 | 70% | 42% | Good | 6,323 |
| Norbury Health Centre 2 | 10,243 | 69% | 53% | Good | 2,200 |
Results for the network as a whole, from 410 responses, against South West London and England.
| Survey question | Primary Care North Croydon PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 54% | 64% | 57% |
| Easy to contact via the website | 58% | 64% | 58% |
| Easy to contact via the NHS App | 50% | 57% | 54% |
| Reception team helpful | 83% | 87% | 85% |
| Last contact good | 69% | 77% | 73% |
| Wait for appointment about right | 64% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 87% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
There are 3,344 registered patients per full-time-equivalent qualified GP in Primary Care North Croydon PCN, more than England's 2,171 and South West London's 2,060. Practices recorded 385 appointments a month per 1,000 patients (England: 510), 67% of them face to face. 43% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 2.5% over the year (England: shrank 1.1%).
| Measure | Primary Care North Croydon PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 3,344 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 385 | 434 | 510 |
| Face-to-face appointments | 67% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| Did not attend | 7% | 6% | 4% |
| Patients aged 65 or over | 13% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Primary Care North Croydon PCN is palliative care (0.7% against 0.6%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Primary Care North Croydon PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.8% | 15.2% | 5,108 |
| Diabetes | 17+ yrs | 9.1% | 7.9% | 2,929 |
| Depression | 18+ yrs | 7.6% | 14.3% | 2,399 |
| Asthma | 6+ yrs | 4.5% | 6.6% | 1,683 |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% | 1,289 |
| Cancer | All ages | 2.6% | 3.8% | 1,039 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 815 |
| Stroke and TIA | All ages | 1.2% | 1.9% | 487 |
| Serious mental illness | All ages | 1.2% | 1.0% | 471 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 389 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 271 |
| Heart failure | All ages | 0.7% | 1.1% | 283 |
| Palliative care | All ages | 0.7% | 0.6% | 277 |
| COPD | All ages | 0.7% | 1.9% | 267 |
| Dementia | All ages | 0.6% | 0.8% | 256 |
| Learning disability | All ages | 0.6% | 0.6% | 254 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 171 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 89 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 23 |
- Croydon GP Super Network PCN (11 practices)
- Croydon Link PCN (2 practices)
- Gpnet5 PCN (5 practices)
- Keston Moorings & Parkside PCN (3 practices)
- Mayday South PCN (6 practices)
- One Thornton Heath PCN (6 practices)
- Selsdon Addington & Shirley PCN (4 practices)
- Selsdon Purley & Coulsdon Health PCN (4 practices)
Which practices are in Primary Care North Croydon PCN?
Brigstock Family Practice, Fairview Medical Centre, Leander Family Practice and Norbury Health Centre 2.
How do patients rate Primary Care North Croydon PCN?
75% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Primary Care North Croydon PCN cover?
39,204 registered patients across 4 practices in September 2026.
How many patients per GP does Primary Care North Croydon PCN have?
3,344 per full-time-equivalent qualified GP, against 2,171 across England.