One Thornton Heath PCN: primary care network practices and patient survey
One Thornton Heath PCN is a primary care network of 6 GP practices with 52,772 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,934 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 6 practices in One Thornton Heath PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Thornton Heath Medical Practice to 94% at Upper Norwood Group Practice, with a median of 84% (England: 77%). 3 are above England and 1 below by more than the survey's margin of error. Upper Norwood Group Practice has the highest share finding it easy to get through by phone (84%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Upper Norwood Group Practice | 14,663 | 94% | 84% | Good | 1,818 |
| South Norwood Hill Medical Centre | 6,505 | 89% | 71% | Requires improvement | 2,957 |
| Mersham Medical Centre | 4,854 | 86% | 78% | Good | 2,068 |
| Auckland Surgery | 7,354 | 82% | 63% | Good | 1,863 |
| Dr A T Fernandes and Partners | 13,897 | 82% | 65% | Good | 1,591 |
| Thornton Heath Medical Practice | 5,499 | 67% | 43% | Good | 2,768 |
Results for the network as a whole, from 636 responses, against South West London and England.
| Survey question | One Thornton Heath PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 69% | 64% | 57% |
| Easy to contact via the website | 48% | 64% | 58% |
| Easy to contact via the NHS App | 54% | 57% | 54% |
| Reception team helpful | 87% | 87% | 85% |
| Last contact good | 79% | 77% | 73% |
| Wait for appointment about right | 69% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 1,934 registered patients per full-time-equivalent qualified GP in One Thornton Heath PCN, fewer than England's 2,171 and South West London's 2,060. Practices recorded 571 appointments a month per 1,000 patients (England: 510), 49% of them face to face. 52% of appointments took place on the day they were booked (England: 45%).
13% of registered patients are aged 65 or over (England: 19%). Lists shrank by 4.6% over the year (England: shrank 1.1%).
| Measure | One Thornton Heath PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,934 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 571 | 434 | 510 |
| Face-to-face appointments | 49% | 58% | 63% |
| Same day as booked | 52% | 46% | 45% |
| Did not attend | 8% | 6% | 4% |
| Patients aged 65 or over | 13% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in One Thornton Heath PCN is serious mental illness (1.5% against 1.0%), and the furthest below is osteoporosis (0.3% against 1.2%).
| Condition register | Age group | One Thornton Heath PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% | 7,721 |
| Depression | 18+ yrs | 11.5% | 14.3% | 5,127 |
| Diabetes | 17+ yrs | 8.0% | 7.9% | 3,623 |
| Asthma | 6+ yrs | 5.4% | 6.6% | 2,825 |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% | 1,871 |
| Cancer | All ages | 3.0% | 3.8% | 1,657 |
| Coronary heart disease | All ages | 1.7% | 3.0% | 958 |
| Serious mental illness | All ages | 1.5% | 1.0% | 835 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 701 |
| COPD | All ages | 1.1% | 1.9% | 591 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 576 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 377 |
| Dementia | All ages | 0.7% | 0.8% | 384 |
| Heart failure | All ages | 0.7% | 1.1% | 368 |
| Learning disability | All ages | 0.6% | 0.6% | 346 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 250 |
| Palliative care | All ages | 0.4% | 0.6% | 200 |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% | 60 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 169 |
- Croydon GP Super Network PCN (11 practices)
- Croydon Link PCN (2 practices)
- Gpnet5 PCN (5 practices)
- Keston Moorings & Parkside PCN (3 practices)
- Mayday South PCN (6 practices)
- Primary Care North Croydon PCN (4 practices)
- Selsdon Addington & Shirley PCN (4 practices)
- Selsdon Purley & Coulsdon Health PCN (4 practices)
Which practices are in One Thornton Heath PCN?
Auckland Surgery, Dr A T Fernandes and Partners, Mersham Medical Centre, South Norwood Hill Medical Centre, Thornton Heath Medical Practice and Upper Norwood Group Practice.
How do patients rate One Thornton Heath PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does One Thornton Heath PCN cover?
52,772 registered patients across 6 practices in September 2026.
How many patients per GP does One Thornton Heath PCN have?
1,934 per full-time-equivalent qualified GP, against 2,171 across England.