Croydon Link PCN: primary care network practices and patient survey
Croydon Link PCN is a primary care network of 2 GP practices with 34,146 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England. Its practices have 2,380 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in Croydon Link PCN with survey results, the share of patients describing their overall experience as good ranges from 75% at East Croydon Medical Centre to 81% at St James Medical Centre, with a median of 78% (England: 77%). None differs from England by more than the survey's margin of error. St James Medical Centre has the highest share finding it easy to get through by phone (56%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| St James Medical Centre | 8,942 | 81% | 56% | Good | 1,724 |
| East Croydon Medical Centre | 25,204 | 75% | 39% | Good | 2,752 |
Results for the network as a whole, from 190 responses, against South West London and England.
| Survey question | Croydon Link PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 76% | 81% | 77% |
| Easy to contact by phone | 44% | 64% | 57% |
| Easy to contact via the website | 58% | 64% | 58% |
| Easy to contact via the NHS App | 59% | 57% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 70% | 77% | 73% |
| Wait for appointment about right | 64% | 71% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 2,380 registered patients per full-time-equivalent qualified GP in Croydon Link PCN, close to England's 2,171 and South West London's 2,060. Practices recorded 438 appointments a month per 1,000 patients (England: 510), 55% of them face to face. 36% of appointments took place on the day they were booked (England: 45%).
10% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.1% over the year (England: shrank 1.1%).
| Measure | Croydon Link PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 2,380 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 438 | 434 | 510 |
| Face-to-face appointments | 55% | 58% | 63% |
| Same day as booked | 36% | 46% | 45% |
| Did not attend | 7% | 6% | 4% |
| Patients aged 65 or over | 10% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Croydon Link PCN is serious mental illness (1.3% against 1.0%), and the furthest below is osteoporosis (0.2% against 1.2%).
| Condition register | Age group | Croydon Link PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 10.2% | 15.2% | 3,587 |
| Depression | 18+ yrs | 9.3% | 14.3% | 2,576 |
| Diabetes | 17+ yrs | 6.5% | 7.9% | 1,846 |
| Asthma | 6+ yrs | 4.2% | 6.6% | 1,384 |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% | 743 |
| Cancer | All ages | 2.1% | 3.8% | 749 |
| Coronary heart disease | All ages | 1.6% | 3.0% | 579 |
| Serious mental illness | All ages | 1.3% | 1.0% | 469 |
| Atrial fibrillation | All ages | 1.0% | 2.2% | 344 |
| Stroke and TIA | All ages | 1.0% | 1.9% | 344 |
| COPD | All ages | 1.0% | 1.9% | 340 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 243 |
| Epilepsy | 18+ yrs | 0.6% | 0.8% | 177 |
| Heart failure | All ages | 0.6% | 1.1% | 221 |
| Dementia | All ages | 0.5% | 0.8% | 166 |
| Learning disability | All ages | 0.5% | 0.6% | 159 |
| Palliative care | All ages | 0.3% | 0.6% | 105 |
| Peripheral arterial disease | All ages | 0.2% | 0.6% | 80 |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% | 16 |
- Croydon GP Super Network PCN (11 practices)
- Gpnet5 PCN (5 practices)
- Keston Moorings & Parkside PCN (3 practices)
- Mayday South PCN (6 practices)
- One Thornton Heath PCN (6 practices)
- Primary Care North Croydon PCN (4 practices)
- Selsdon Addington & Shirley PCN (4 practices)
- Selsdon Purley & Coulsdon Health PCN (4 practices)
Which practices are in Croydon Link PCN?
East Croydon Medical Centre and St James Medical Centre.
How do patients rate Croydon Link PCN?
76% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Croydon Link PCN cover?
34,146 registered patients across 2 practices in September 2026.
How many patients per GP does Croydon Link PCN have?
2,380 per full-time-equivalent qualified GP, against 2,171 across England.