Gpnet5 PCN: primary care network practices and patient survey
Gpnet5 PCN is a primary care network of 5 GP practices with 37,127 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,921 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 5 practices in Gpnet5 PCN with survey results, the share of patients describing their overall experience as good ranges from 72% at Dr C Wilcock & Partners to 93% at Stovell House Surgery, with a median of 81% (England: 77%). 2 are above England and 0 below by more than the survey's margin of error. Stovell House Surgery has the highest share finding it easy to get through by phone (94%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Stovell House Surgery | 8,211 | 93% | 94% | Good | 1,795 |
| Violet Lane Medical Practice | 10,345 | 91% | 75% | – | 2,021 |
| The Haling Park Partnership | 3,440 | 81% | 68% | Good | 1,093 |
| Birdhurst Medical Practice | 8,005 | 81% | 87% | Good | 2,240 |
| Dr C Wilcock & Partners | 7,126 | 72% | 65% | Good | 2,443 |
Results for the network as a whole, from 499 responses, against South West London and England.
| Survey question | Gpnet5 PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 84% | 81% | 77% |
| Easy to contact by phone | 79% | 64% | 57% |
| Easy to contact via the website | 67% | 64% | 58% |
| Easy to contact via the NHS App | 70% | 57% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 83% | 77% | 73% |
| Wait for appointment about right | 71% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 92% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
There are 1,921 registered patients per full-time-equivalent qualified GP in Gpnet5 PCN, fewer than England's 2,171 and South West London's 2,060. Practices recorded 558 appointments a month per 1,000 patients (England: 510), 46% of them face to face. 50% of appointments took place on the day they were booked (England: 45%).
14% of registered patients are aged 65 or over (England: 19%). Lists shrank by 3.3% over the year (England: shrank 1.1%).
| Measure | Gpnet5 PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,921 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 558 | 434 | 510 |
| Face-to-face appointments | 46% | 58% | 63% |
| Same day as booked | 50% | 46% | 45% |
| Did not attend | 6% | 6% | 4% |
| Patients aged 65 or over | 14% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Gpnet5 PCN is palliative care (1.4% against 0.6%), and the furthest below is osteoporosis (0.5% against 1.2%).
| Condition register | Age group | Gpnet5 PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% | 4,586 |
| Depression | 18+ yrs | 11.4% | 14.3% | 3,480 |
| Diabetes | 17+ yrs | 7.5% | 7.9% | 2,302 |
| Asthma | 6+ yrs | 5.5% | 6.6% | 1,961 |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% | 936 |
| Cancer | All ages | 2.7% | 3.8% | 1,026 |
| Coronary heart disease | All ages | 1.9% | 3.0% | 718 |
| Serious mental illness | All ages | 1.4% | 1.0% | 548 |
| Palliative care | All ages | 1.4% | 0.6% | 538 |
| Atrial fibrillation | All ages | 1.4% | 2.2% | 532 |
| COPD | All ages | 1.3% | 1.9% | 500 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 485 |
| Dementia | All ages | 0.9% | 0.8% | 344 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 242 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 229 |
| Learning disability | All ages | 0.6% | 0.6% | 247 |
| Heart failure | All ages | 0.6% | 1.1% | 237 |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% | 55 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 130 |
- Croydon GP Super Network PCN (11 practices)
- Croydon Link PCN (2 practices)
- Keston Moorings & Parkside PCN (3 practices)
- Mayday South PCN (6 practices)
- One Thornton Heath PCN (6 practices)
- Primary Care North Croydon PCN (4 practices)
- Selsdon Addington & Shirley PCN (4 practices)
- Selsdon Purley & Coulsdon Health PCN (4 practices)
Which practices are in Gpnet5 PCN?
Birdhurst Medical Practice, Dr C Wilcock & Partners, Stovell House Surgery, The Haling Park Partnership and Violet Lane Medical Practice.
How do patients rate Gpnet5 PCN?
84% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Gpnet5 PCN cover?
37,127 registered patients across 5 practices in September 2026.
How many patients per GP does Gpnet5 PCN have?
1,921 per full-time-equivalent qualified GP, against 2,171 across England.