Dr C Wilcock & Partners, Croydon: patient reviews and CQC rating
Dr C Wilcock & Partners is a GP practice in Croydon with 7,126 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in May 2016. It has 2.9 full-time-equivalent qualified GPs, or 2,443 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr C Wilcock & Partners
Its best result against England is the share who found it easy to get through to the practice by phone: 65%, against 57% across England. Its weakest is the share who said their needs were met at their last appointment: 78%, below the England figure of 90%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 15th of the 17 practices in Croydon with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (70%). 87 patients answered the survey (response rate 18%).
| Survey question | Dr C Wilcock & Partners | South West London | England |
|---|---|---|---|
| Overall experience good | 72% | 81% | 77% |
| Easy to contact by phone | 65% | 64% | 57% |
| Easy to contact via the website | 59% | 64% | 58% |
| Easy to contact via the NHS App | 58% | 57% | 54% |
| Reception team helpful | 80% | 87% | 85% |
| Last contact good | 69% | 77% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 76% | 87% | 86% |
| Confidence and trust in the clinician | 86% | 93% | 93% |
| Needs met | 78% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 120 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr C Wilcock & Partners is Good, published in May 2016. One key question is rated differently: Well-led Outstanding.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,126 patients were registered at Dr C Wilcock & Partners in September 2026, down 5.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.9 full-time-equivalent qualified GPs, there are 2,443 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.4 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 3.1 |
| August 2024 | 2.9 | 2.9 |
| August 2025 | 2.9 | 4.0 |
| August 2026 | 2.9 | 4.0 |
From June 2026 to August 2026 the practice recorded 3,463 appointments a month, or 486 per 1,000 registered patients (England: 510). 46% were face to face (England: 63%). 40% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Dr C Wilcock & Partners | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 486 | 434 | 510 |
| Face to face | 46% | 58% | 63% |
| Same day as booked | 40% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 12% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (5.0% against 0.6%). It has a lower share for osteoporosis (0.4% against 1.2%), chronic kidney disease (1.9% against 4.6%) and depression (6.3% against 14.3%). The practice's patients live in areas with an average deprivation score of 25.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 76.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Depression | 18+ yrs | 6.3% | 14.3% |
| Palliative care | All ages | 5.0% | 0.6% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 1.9% | 4.6% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 66.7% | 74.9% |
Dr C Wilcock & Partners, 49 Friends Road, Croydon, CR0 1ED. Phone: 020 8688 0532. Website: www.frmp.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| East Croydon Medical Centre | 0.7 km | 75% |
| Birdhurst Medical Practice | 0.7 km | 81% |
| St James Medical Centre | 1.2 km | 81% |
| Greenside Medical Practice | 1.2 km | 68% |
| Morland Road Surgery | 1.4 km | 75% |
- Birdhurst Medical Practice (81% overall experience good)
- Stovell House Surgery (93% overall experience good)
- The Haling Park Partnership (81% overall experience good)
- Violet Lane Medical Practice (91% overall experience good)
How do patients rate Dr C Wilcock & Partners?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Dr C Wilcock & Partners as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Dr C Wilcock & Partners?
7,126 patients were registered in September 2026, down 5.7% on a year earlier.
What is Dr C Wilcock & Partners's CQC rating?
Good overall, published in May 2016.
How many GPs does Dr C Wilcock & Partners have?
2.9 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,443 patients per GP against 2,171 across England.
Are appointments at Dr C Wilcock & Partners face to face?
46% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr C Wilcock & Partners's phone number?
020 8688 0532.