Morland Road Surgery, Croydon: patient reviews and CQC rating
Morland Road Surgery is a GP practice in Croydon with 6,156 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2016. It has 2.3 full-time-equivalent qualified GPs, or 2,653 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Morland Road Surgery
Its best result against England is the share who said the healthcare professional was good at listening to them: 92%, against 87% across England. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 12th of the 17 practices in Croydon with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (71%). 110 patients answered the survey (response rate 18%).
| Survey question | Morland Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 54% | 64% | 57% |
| Easy to contact via the website | 41% | 64% | 58% |
| Easy to contact via the NHS App | 55% | 57% | 54% |
| Reception team helpful | 73% | 87% | 85% |
| Last contact good | 65% | 77% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 89% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 33 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Morland Road Surgery is Good, published in November 2016. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,156 patients were registered at Morland Road Surgery in September 2026, down 5.9% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,653 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.1 nurses and 0.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.1 | 2.1 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,302 appointments a month, or 374 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 27% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
62% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Morland Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 434 | 510 |
| Face to face | 67% | 58% | 63% |
| Same day as booked | 27% | 46% | 45% |
| More than 28 days after booking | 5% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.9% against 1.0%) and diabetes (9.6% against 7.9%). It has a lower share for chronic kidney disease (1.6% against 4.6%), palliative or supportive care needs (0.2% against 0.6%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Diabetes | 17+ yrs | 9.6% | 7.9% |
| Depression | 18+ yrs | 6.7% | 14.3% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Cancer | All ages | 3.9% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Serious mental illness | All ages | 1.9% | 1.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Chronic kidney disease | 18+ yrs | 1.6% | 4.6% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| COPD | All ages | 1.1% | 1.9% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
Morland Road Surgery, 1 Morland Road, Croydon, CR0 6HA. Phone: 020 8688 0434. Website: www.morlandroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Northway Road Surgery | 0.6 km | 89% |
| Stovell House Surgery | 0.7 km | 93% |
| St James Medical Centre | 0.7 km | 81% |
| East Croydon Medical Centre | 0.8 km | 75% |
| Dr Rabiatov Dabo | 1.0 km | 93% |
- Brigstock Medical Centre (70% overall experience good)
- Country Park Practice (60% overall experience good)
- Denmark Road Surgery (83% overall experience good)
- Dr Rabiatov Dabo (93% overall experience good)
- Dr Umadevi Parameswaran (92% overall experience good)
- Greenside Medical Practice (68% overall experience good)
- Hartland Way Surgery (85% overall experience good)
- Northway Road Surgery (89% overall experience good)
- Shirley Medical Centre (79% overall experience good)
- The Whitehorse Practice (67% overall experience good)
How do patients rate Morland Road Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Morland Road Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Morland Road Surgery?
6,156 patients were registered in September 2026, down 5.9% on a year earlier.
What is Morland Road Surgery's CQC rating?
Good overall, published in November 2016.
How many GPs does Morland Road Surgery have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,653 patients per GP against 2,171 across England.
Are appointments at Morland Road Surgery face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Morland Road Surgery's phone number?
020 8688 0434.