Dr Umadevi Parameswaran, Croydon: patient reviews and CQC rating
Dr Umadevi Parameswaran is a GP practice in Croydon with 4,579 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 2.4 full-time-equivalent qualified GPs, or 1,908 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Umadevi Parameswaran
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 2nd of the 17 practices in Croydon with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (90%). 98 patients answered the survey (response rate 16%).
| Survey question | Dr Umadevi Parameswaran | South West London | England |
|---|---|---|---|
| Overall experience good | 92% | 81% | 77% |
| Easy to contact by phone | 77% | 64% | 57% |
| Easy to contact via the website | 62% | 64% | 58% |
| Easy to contact via the NHS App | 72% | 57% | 54% |
| Reception team helpful | 93% | 87% | 85% |
| Last contact good | 89% | 77% | 73% |
| Wait for appointment about right | 82% | 71% | 69% |
| Listened to well | 100% | 88% | 87% |
| Treated with care and concern | 99% | 87% | 86% |
| Confidence and trust in the clinician | 100% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 101 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Umadevi Parameswaran is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,579 patients were registered at Dr Umadevi Parameswaran in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 2.4 full-time-equivalent qualified GPs, there are 1,908 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 0.8 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.5 | 1.5 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 2.4 | 2.4 |
From June 2026 to August 2026 the practice recorded 2,528 appointments a month, or 552 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 47% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Dr Umadevi Parameswaran | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 552 | 434 | 510 |
| Face to face | 48% | 58% | 63% |
| Same day as booked | 47% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for atrial fibrillation (1.1% against 2.2%), heart failure (0.6% against 1.1%) and stroke or TIA (1.1% against 1.9%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.9 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 13.7% | 14.3% |
| Diabetes | 17+ yrs | 9.5% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Learning disability | All ages | 0.7% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
Dr Umadevi Parameswaran, 416 Lower Addiscombe Road, Addiscombe, Croydon, CR0 7AG. Phone: 020 3714 6868. Website: www.ashburtonparkmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Portland Medical Centre | 0.9 km | 69% |
| Stovell House Surgery | 1.0 km | 93% |
| Country Park Practice | 1.0 km | 60% |
| Denmark Road Surgery | 1.0 km | 83% |
| Northway Road Surgery | 1.1 km | 89% |
- Brigstock Medical Centre (70% overall experience good)
- Country Park Practice (60% overall experience good)
- Denmark Road Surgery (83% overall experience good)
- Dr Rabiatov Dabo (93% overall experience good)
- Greenside Medical Practice (68% overall experience good)
- Hartland Way Surgery (85% overall experience good)
- Morland Road Surgery (75% overall experience good)
- Northway Road Surgery (89% overall experience good)
- Shirley Medical Centre (79% overall experience good)
- The Whitehorse Practice (67% overall experience good)
How do patients rate Dr Umadevi Parameswaran?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Dr Umadevi Parameswaran as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Dr Umadevi Parameswaran?
4,579 patients were registered in September 2026, up 0.1% on a year earlier.
What is Dr Umadevi Parameswaran's CQC rating?
Good overall, published in January 2017.
How many GPs does Dr Umadevi Parameswaran have?
2.4 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,908 patients per GP against 2,171 across England.
Are appointments at Dr Umadevi Parameswaran face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Umadevi Parameswaran's phone number?
020 3714 6868.