Northway Road Surgery, Croydon: patient reviews and CQC rating
Northway Road Surgery is a GP practice in Croydon with 4,099 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). It has 0.7 full-time-equivalent qualified GPs, or 5,912 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Northway Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 83%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 29%, below the England figure of 58%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 5th of the 17 practices in Croydon with 50 or more responses. 83% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (78%). 84 patients answered the survey (response rate 14%).
| Survey question | Northway Road Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 83% | 64% | 57% |
| Easy to contact via the website | 29% | 64% | 58% |
| Easy to contact via the NHS App | 57% | 57% | 54% |
| Reception team helpful | 98% | 87% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 52% | 71% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 68 responses rated the practice good or very good (England: 92%).
4,099 patients were registered at Northway Road Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 0.7 full-time-equivalent qualified GPs, there are 5,912 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 0.7 | 0.7 |
| August 2024 | 0.7 | 0.7 |
| August 2025 | 0.7 | 0.7 |
| August 2026 | 0.7 | 0.7 |
From June 2026 to August 2026 the practice recorded 1,337 appointments a month, or 326 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 29% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Northway Road Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 326 | 434 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 29% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.0% against 1.2%), palliative or supportive care needs (0.0% against 0.6%) and heart failure (0.3% against 1.1%). The practice's patients live in areas with an average deprivation score of 21.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.1 years for women and 79.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.0% | 15.2% |
| Depression | 18+ yrs | 9.4% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.1% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Heart failure | All ages | 0.3% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.0% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 59.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.7% | 74.9% |
Northway Road Surgery, 139 Northway Road, Croydon, CR0 6JJ. Phone: 020 8654 3714.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Morland Road Surgery | 0.6 km | 75% |
| Dr Rabiatov Dabo | 0.8 km | 93% |
| Stovell House Surgery | 0.9 km | 93% |
| Country Park Practice | 1.1 km | 60% |
| Denmark Road Surgery | 1.1 km | 83% |
- Brigstock Medical Centre (70% overall experience good)
- Country Park Practice (60% overall experience good)
- Denmark Road Surgery (83% overall experience good)
- Dr Rabiatov Dabo (93% overall experience good)
- Dr Umadevi Parameswaran (92% overall experience good)
- Greenside Medical Practice (68% overall experience good)
- Hartland Way Surgery (85% overall experience good)
- Morland Road Surgery (75% overall experience good)
- Shirley Medical Centre (79% overall experience good)
- The Whitehorse Practice (67% overall experience good)
How do patients rate Northway Road Surgery?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Northway Road Surgery as good, above the England figure of 77%. 83% found it easy to get through by phone.
How many patients are registered at Northway Road Surgery?
4,099 patients were registered in September 2026, up 1.5% on a year earlier.
How many GPs does Northway Road Surgery have?
0.7 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 5,912 patients per GP against 2,171 across England.
Are appointments at Northway Road Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Northway Road Surgery's phone number?
020 8654 3714.