Hartland Way Surgery, Croydon: patient reviews and CQC rating
Hartland Way Surgery is a GP practice in Croydon with 4,889 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 2.3 full-time-equivalent qualified GPs, or 2,153 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hartland Way Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 79%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 64%, against 69% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 7th of the 17 practices in Croydon with 50 or more responses. 79% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (89%). 99 patients answered the survey (response rate 28%).
| Survey question | Hartland Way Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 79% | 64% | 57% |
| Easy to contact via the website | 65% | 64% | 58% |
| Easy to contact via the NHS App | 63% | 57% | 54% |
| Reception team helpful | 94% | 87% | 85% |
| Last contact good | 82% | 77% | 73% |
| Wait for appointment about right | 64% | 71% | 69% |
| Listened to well | 87% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 105 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hartland Way Surgery is Good, published in July 2022. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (June 2021).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,889 patients were registered at Hartland Way Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,153 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.6 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 2.9 |
| August 2024 | 1.9 | 2.9 |
| August 2025 | 1.7 | 2.8 |
| August 2026 | 2.3 | 3.3 |
From June 2026 to August 2026 the practice recorded 2,617 appointments a month, or 535 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 55% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Hartland Way Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 535 | 434 | 510 |
| Face to face | 53% | 58% | 63% |
| Same day as booked | 55% | 46% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 3% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (8.1% against 4.6%), cancer (5.1% against 3.8%) and high blood pressure (18.6% against 15.2%). It has a lower share for osteoporosis (0.5% against 1.2%), depression (9.0% against 14.3%) and COPD (1.2% against 1.9%). The practice's patients live in areas with an average deprivation score of 9.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 87.7 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 18.6% | 15.2% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.1% | 4.6% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.4% | 74.9% |
98% of the practice's patients live in the CR0 postcode district. 99% live in Croydon, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| CR0 | 4,814 | 98% |
Hartland Way Surgery, 1 Hartland Way, Shirley, Croydon, CR0 8RG. Phone: 020 8777 7215. Website: www.hartlandwaysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shirley Medical Centre | 0.1 km | 79% |
| Broom Road Medical Practice | 1.2 km | 80% |
| Wickham Park Surgery | 1.6 km | 81% |
| Dr Umadevi Parameswaran | 1.7 km | 92% |
| Stovell House Surgery | 2.1 km | 93% |
- Brigstock Medical Centre (70% overall experience good)
- Country Park Practice (60% overall experience good)
- Denmark Road Surgery (83% overall experience good)
- Dr Rabiatov Dabo (93% overall experience good)
- Dr Umadevi Parameswaran (92% overall experience good)
- Greenside Medical Practice (68% overall experience good)
- Morland Road Surgery (75% overall experience good)
- Northway Road Surgery (89% overall experience good)
- Shirley Medical Centre (79% overall experience good)
- The Whitehorse Practice (67% overall experience good)
How do patients rate Hartland Way Surgery?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Hartland Way Surgery as good, above the England figure of 77%. 79% found it easy to get through by phone.
How many patients are registered at Hartland Way Surgery?
4,889 patients were registered in September 2026, down 0.8% on a year earlier.
What is Hartland Way Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Hartland Way Surgery have?
2.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,153 patients per GP against 2,171 across England.
Are appointments at Hartland Way Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hartland Way Surgery's phone number?
020 8777 7215.