The Whitehorse Practice, Croydon: patient reviews and CQC rating
The Whitehorse Practice is a GP practice in Croydon with 6,763 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 3.5 full-time-equivalent qualified GPs, or 1,921 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Whitehorse Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 41%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 17th of the 17 practices in Croydon with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (73%). 96 patients answered the survey (response rate 14%).
| Survey question | The Whitehorse Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 67% | 81% | 77% |
| Easy to contact by phone | 66% | 64% | 57% |
| Easy to contact via the website | 48% | 64% | 58% |
| Easy to contact via the NHS App | 46% | 57% | 54% |
| Reception team helpful | 83% | 87% | 85% |
| Last contact good | 69% | 77% | 73% |
| Wait for appointment about right | 41% | 71% | 69% |
| Listened to well | 80% | 88% | 87% |
| Treated with care and concern | 73% | 87% | 86% |
| Confidence and trust in the clinician | 91% | 93% | 93% |
| Needs met | 81% | 91% | 90% |
In the Friends and Family Test for July 2026, 90% of 62 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Whitehorse Practice is Good, published in April 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,763 patients were registered at The Whitehorse Practice in September 2026, down 5.8% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,921 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 5.0 |
| August 2024 | 3.3 | 4.3 |
| August 2025 | 3.3 | 3.3 |
| August 2026 | 3.5 | 5.1 |
From June 2026 to August 2026 the practice recorded 3,358 appointments a month, or 496 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 30% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | The Whitehorse Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 496 | 434 | 510 |
| Face to face | 58% | 58% | 63% |
| Same day as booked | 30% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.1% against 1.0%), a learning disability (1.0% against 0.6%) and diabetes (9.9% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), atrial fibrillation (1.0% against 2.2%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 34.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.6 years for women and 75.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.4% | 15.2% |
| Depression | 18+ yrs | 12.8% | 14.3% |
| Diabetes | 17+ yrs | 9.9% | 7.9% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.5% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Serious mental illness | All ages | 2.1% | 1.0% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Learning disability | All ages | 1.0% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
The Whitehorse Practice, 87 Whitehorse Road, Croydon, CR0 2JJ. Phone: 020 8684 1162.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| St James Medical Centre | 0.5 km | 81% |
| Greenside Medical Practice | 0.7 km | 68% |
| Dr Rabiatov Dabo | 0.7 km | 93% |
| Dr Rotimi Bakare | 1.0 km | 78% |
| Eversley Medical Centre | 1.0 km | 80% |
- Brigstock Medical Centre (70% overall experience good)
- Country Park Practice (60% overall experience good)
- Denmark Road Surgery (83% overall experience good)
- Dr Rabiatov Dabo (93% overall experience good)
- Dr Umadevi Parameswaran (92% overall experience good)
- Greenside Medical Practice (68% overall experience good)
- Hartland Way Surgery (85% overall experience good)
- Morland Road Surgery (75% overall experience good)
- Northway Road Surgery (89% overall experience good)
- Shirley Medical Centre (79% overall experience good)
How do patients rate The Whitehorse Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of The Whitehorse Practice as good, below the England figure of 77%. 66% found it easy to get through by phone.
How many patients are registered at The Whitehorse Practice?
6,763 patients were registered in September 2026, down 5.8% on a year earlier.
What is The Whitehorse Practice's CQC rating?
Good overall, published in April 2017.
How many GPs does The Whitehorse Practice have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,921 patients per GP against 2,171 across England.
Are appointments at The Whitehorse Practice face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Whitehorse Practice's phone number?
020 8684 1162.