Eversley Medical Centre, Thornton Heath: patient reviews and CQC rating
Eversley Medical Centre is a GP practice in Thornton Heath with 9,812 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 4.9 full-time-equivalent qualified GPs, or 2,011 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Eversley Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 73%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 3rd of the 9 practices in Thornton Heath with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (82%). 93 patients answered the survey (response rate 16%).
| Survey question | Eversley Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 39% | 64% | 57% |
| Easy to contact via the website | 55% | 64% | 58% |
| Easy to contact via the NHS App | 44% | 57% | 54% |
| Reception team helpful | 82% | 87% | 85% |
| Last contact good | 69% | 77% | 73% |
| Wait for appointment about right | 73% | 71% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 94% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Eversley Medical Centre is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,812 patients were registered at Eversley Medical Centre in September 2026, down 5.0% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.9 full-time-equivalent qualified GPs, there are 2,011 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.0 | 8.2 |
| August 2024 | 4.4 | 7.6 |
| August 2025 | 4.2 | 7.4 |
| August 2026 | 4.9 | 8.1 |
From June 2026 to August 2026 the practice recorded 3,940 appointments a month, or 402 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 27% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
77% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Eversley Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 402 | 434 | 510 |
| Face to face | 56% | 58% | 63% |
| Same day as booked | 27% | 46% | 45% |
| More than 28 days after booking | 4% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.8% against 1.0%) and diabetes (11.0% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 32.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 76.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.4% | 15.2% |
| Depression | 18+ yrs | 11.3% | 14.3% |
| Diabetes | 17+ yrs | 11.0% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 2.5% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.3% | 74.9% |
Eversley Medical Centre, 501 London Road, Thornton Heath, CR7 6AR. Phone: 020 8684 1172.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Nabila Khan | 0.0 km | 67% |
| Dr Rotimi Bakare | 0.1 km | 78% |
| Brigstock Medical Centre | 0.8 km | 70% |
| The Whitehorse Practice | 1.0 km | 67% |
| Greenside Medical Practice | 1.1 km | 68% |
- Dr Nabila Khan (67% overall experience good)
- Dr Rotimi Bakare (78% overall experience good)
- Headley Drive Surgery (88% overall experience good)
- New Addington Group Practice (77% overall experience good)
- Thornton Road Surgery (72% overall experience good)
How do patients rate Eversley Medical Centre?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Eversley Medical Centre as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at Eversley Medical Centre?
9,812 patients were registered in September 2026, down 5.0% on a year earlier.
What is Eversley Medical Centre's CQC rating?
Good overall, published in October 2017.
How many GPs does Eversley Medical Centre have?
4.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,011 patients per GP against 2,171 across England.
Are appointments at Eversley Medical Centre face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Eversley Medical Centre's phone number?
020 8684 1172.