Mersham Medical Centre, Thornton Heath: patient reviews and CQC rating
Mersham Medical Centre is a GP practice in Thornton Heath with 4,854 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2019. It has 2.3 full-time-equivalent qualified GPs, or 2,068 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Mersham Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 90%, against 93% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 1st of the 9 practices in Thornton Heath with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 5 points lower than in 2025 (91%). 101 patients answered the survey (response rate 15%).
| Survey question | Mersham Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 86% | 81% | 77% |
| Easy to contact by phone | 78% | 64% | 57% |
| Easy to contact via the website | 61% | 64% | 58% |
| Easy to contact via the NHS App | 63% | 57% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 82% | 77% | 73% |
| Wait for appointment about right | 76% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Mersham Medical Centre is Good, published in August 2019. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,854 patients were registered at Mersham Medical Centre in September 2026, down 4.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 2.3 full-time-equivalent qualified GPs, there are 2,068 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.4 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 2.3 | 2.3 |
From June 2026 to August 2026 the practice recorded 2,870 appointments a month, or 591 per 1,000 registered patients (England: 510). 37% were face to face (England: 63%). 68% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
24% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Mersham Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 591 | 434 | 510 |
| Face to face | 37% | 58% | 63% |
| Same day as booked | 68% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 7% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.5% against 7.9%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 25.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.2 years for women and 77.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 10.5% | 7.9% |
| Depression | 18+ yrs | 8.5% | 14.3% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 1.8% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
Mersham Medical Centre, 30 Norbury Road, Thornton Heath, CR7 8JN. Phone: 020 8653 1869. Website: www.mershammedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr A T Fernandes and Partners | 0.4 km | 82% |
| Thornton Heath Medical Practice | 0.8 km | 67% |
| Brigstock Family Practice | 0.9 km | 70% |
| South Norwood Hill Medical Centre | 1.1 km | 89% |
| Auckland Surgery | 1.2 km | 82% |
- Auckland Surgery (82% overall experience good)
- Dr A T Fernandes and Partners (82% overall experience good)
- South Norwood Hill Medical Centre (89% overall experience good)
- Thornton Heath Medical Practice (67% overall experience good)
- Upper Norwood Group Practice (94% overall experience good)
How do patients rate Mersham Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Mersham Medical Centre as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Mersham Medical Centre?
4,854 patients were registered in September 2026, down 4.3% on a year earlier.
What is Mersham Medical Centre's CQC rating?
Good overall, published in August 2019.
How many GPs does Mersham Medical Centre have?
2.3 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,068 patients per GP against 2,171 across England.
Are appointments at Mersham Medical Centre face to face?
37% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Mersham Medical Centre's phone number?
020 8653 1869.