Upper Norwood Group Practice, London: patient reviews and CQC rating
Upper Norwood Group Practice is a GP practice in London with 14,663 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 8.1 full-time-equivalent qualified GPs, or 1,818 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Upper Norwood Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 84%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 45%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 15th of the 648 practices in London with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (86%). 110 patients answered the survey (response rate 18%).
| Survey question | Upper Norwood Group Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 94% | 81% | 77% |
| Easy to contact by phone | 84% | 64% | 57% |
| Easy to contact via the website | 45% | 64% | 58% |
| Easy to contact via the NHS App | 46% | 57% | 54% |
| Reception team helpful | 89% | 87% | 85% |
| Last contact good | 94% | 77% | 73% |
| Wait for appointment about right | 88% | 71% | 69% |
| Listened to well | 97% | 88% | 87% |
| Treated with care and concern | 97% | 87% | 86% |
| Confidence and trust in the clinician | 98% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 136 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Upper Norwood Group Practice is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
14,663 patients were registered at Upper Norwood Group Practice in September 2026, down 2.5% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 8.1 full-time-equivalent qualified GPs, there are 1,818 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.7 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.7 | 6.7 |
| August 2024 | 6.0 | 8.1 |
| August 2025 | 5.9 | 6.9 |
| August 2026 | 8.1 | 8.9 |
From June 2026 to August 2026 the practice recorded 7,527 appointments a month, or 513 per 1,000 registered patients (England: 510). 52% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Upper Norwood Group Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 513 | 434 | 510 |
| Face to face | 52% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), atrial fibrillation (0.8% against 2.2%) and heart failure (0.4% against 1.1%). The practice's patients live in areas with an average deprivation score of 21.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.2 years for women and 78.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.3% | 14.3% |
| High blood pressure | All ages | 10.4% | 15.2% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| COPD | All ages | 0.9% | 1.9% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.4% | 74.9% |
Upper Norwood Group Practice, Chaucer House, 130 Church Road, Upper Norwood, London, SE19 2NT. Phone: 020 8771 6050.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Auckland Surgery | 0.5 km | 82% |
| South Norwood Hill Medical Centre | 1.2 km | 89% |
| Mersham Medical Centre | 1.3 km | 86% |
| North Wood Group Practice | 1.4 km | 81% |
| Oaks Park Medical Centre | 1.4 km | 84% |
- Auckland Surgery (82% overall experience good)
- Dr A T Fernandes and Partners (82% overall experience good)
- Mersham Medical Centre (86% overall experience good)
- South Norwood Hill Medical Centre (89% overall experience good)
- Thornton Heath Medical Practice (67% overall experience good)
How do patients rate Upper Norwood Group Practice?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Upper Norwood Group Practice as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Upper Norwood Group Practice?
14,663 patients were registered in September 2026, down 2.5% on a year earlier.
What is Upper Norwood Group Practice's CQC rating?
Good overall, published in March 2017.
How many GPs does Upper Norwood Group Practice have?
8.1 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,818 patients per GP against 2,171 across England.
Are appointments at Upper Norwood Group Practice face to face?
52% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Upper Norwood Group Practice's phone number?
020 8771 6050.