North Wood Group Practice, London: patient reviews and CQC rating
North Wood Group Practice is a GP practice in London with 15,631 registered patients (September 2026). In the 2026 GP Patient Survey, 81% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2019. It has 6.5 full-time-equivalent qualified GPs, or 2,407 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about North Wood Group Practice
Its best result against England is the share who described their overall experience of the practice as good: 81%, against 77% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. With 126 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 262nd of the 648 practices in London with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (82%). 126 patients answered the survey (response rate 20%).
| Survey question | North Wood Group Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 81% | 76% | 77% |
| Easy to contact by phone | 50% | 57% | 57% |
| Easy to contact via the website | 58% | 58% | 58% |
| Easy to contact via the NHS App | 49% | 55% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 73% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 237 responses rated the practice good or very good (England: 92%).
CQC's overall rating for North Wood Group Practice is Good, published in June 2019. All 5 key questions are rated Good. It held the same rating in the report before (May 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,631 patients were registered at North Wood Group Practice in September 2026, down 1.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 2,407 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.8 nurses and 6.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.5 | 8.5 |
| August 2024 | 7.8 | 9.9 |
| August 2025 | 6.5 | 8.6 |
| August 2026 | 6.5 | 8.6 |
From June 2026 to August 2026 the practice recorded 7,605 appointments a month, or 487 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 64% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | North Wood Group Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 487 | 399 | 510 |
| Face to face | 39% | 54% | 63% |
| Same day as booked | 64% | 45% | 45% |
| More than 28 days after booking | 2% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), osteoporosis (0.6% against 1.2%) and atrial fibrillation (1.2% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.6 years for women and 78.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 12.9% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Dementia | All ages | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.4% | 74.9% |
North Wood Group Practice, 61 Crown Dale, Upper Norwood, London, SE19 3NY. Phone: 020 8670 2414. Website: www.crowndalemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Knights Hill Surgery | 1.1 km | 78% |
| Paxton Green Group Practice | 1.2 km | 88% |
| Upper Norwood Group Practice | 1.4 km | 94% |
| Valley Road Surgery | 1.6 km | 95% |
| The Old Dairy Health Centre | 1.6 km | 83% |
- Akerman Medical Practice (74% overall experience good)
- Brixton Hill Group Practice (83% overall experience good)
- Herne Hill Group Practice (87% overall experience good)
- Knights Hill Surgery (78% overall experience good)
- Prentis Medical Centre (71% overall experience good)
How do patients rate North Wood Group Practice?
In the 2026 GP Patient Survey, 81% of patients described their overall experience of North Wood Group Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at North Wood Group Practice?
15,631 patients were registered in September 2026, down 1.8% on a year earlier.
What is North Wood Group Practice's CQC rating?
Good overall, published in June 2019.
How many GPs does North Wood Group Practice have?
6.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,407 patients per GP against 2,171 across England.
Are appointments at North Wood Group Practice face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is North Wood Group Practice's phone number?
020 8670 2414.