Valley Road Surgery, London: patient reviews and CQC rating
Valley Road Surgery is a GP practice in London with 5,560 registered patients (September 2026). In the 2026 GP Patient Survey, 95% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 3.1 full-time-equivalent qualified GPs, or 1,793 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Valley Road Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 92%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 67%, against 69% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 9th of the 648 practices in London with 50 or more responses. 92% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (86%). 106 patients answered the survey (response rate 23%).
| Survey question | Valley Road Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 95% | 76% | 77% |
| Easy to contact by phone | 92% | 57% | 57% |
| Easy to contact via the website | 81% | 58% | 58% |
| Easy to contact via the NHS App | 81% | 55% | 54% |
| Reception team helpful | 99% | 85% | 85% |
| Last contact good | 97% | 73% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 100% | 85% | 87% |
| Treated with care and concern | 100% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Valley Road Surgery is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,560 patients were registered at Valley Road Surgery in September 2026, down 2.8% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 1,793 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.1 | 4.2 |
| August 2024 | 2.4 | 3.5 |
| August 2025 | 1.9 | 2.8 |
| August 2026 | 3.1 | 5.9 |
From June 2026 to August 2026 the practice recorded 1,943 appointments a month, or 349 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 19% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Valley Road Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 349 | 399 | 510 |
| Face to face | 53% | 54% | 63% |
| Same day as booked | 19% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for coronary heart disease (1.7% against 3.0%), atrial fibrillation (1.4% against 2.2%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 77.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.9% | 74.9% |
Valley Road Surgery, 139 Valley Road, Streatham, London, SW16 2XT. Phone: 020 8769 2566. Website: www.valleyroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Streatham High Surgery | 0.7 km | 64% |
| The Exchange Surgery | 0.7 km | 94% |
| Prentis Medical Centre | 0.8 km | 71% |
| Knights Hill Surgery | 1.1 km | 78% |
| The Streatham Hill Group Practice | 1.1 km | 86% |
- Palace Road Surgery (86% overall experience good)
- Streatham Common Practice (76% overall experience good)
- The Exchange Surgery (94% overall experience good)
- The Streatham Hill Group Practice (86% overall experience good)
- The Vale Surgery (60% overall experience good)
How do patients rate Valley Road Surgery?
In the 2026 GP Patient Survey, 95% of patients described their overall experience of Valley Road Surgery as good, above the England figure of 77%. 92% found it easy to get through by phone.
How many patients are registered at Valley Road Surgery?
5,560 patients were registered in September 2026, down 2.8% on a year earlier.
What is Valley Road Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Valley Road Surgery have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,793 patients per GP against 2,171 across England.
Are appointments at Valley Road Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Valley Road Surgery's phone number?
020 8769 2566.