The Vale Surgery (SW16 5SE), London: patient reviews and CQC rating
The Vale Surgery is a GP practice in London with 10,169 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 3.6 full-time-equivalent qualified GPs, or 2,825 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Vale Surgery
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 43%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 9 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 603rd of the 648 practices in London with 50 or more responses. 44% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (61%). 108 patients answered the survey (response rate 13%).
| Survey question | The Vale Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 60% | 76% | 77% |
| Easy to contact by phone | 44% | 57% | 57% |
| Easy to contact via the website | 56% | 58% | 58% |
| Easy to contact via the NHS App | 53% | 55% | 54% |
| Reception team helpful | 70% | 85% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 43% | 65% | 69% |
| Listened to well | 75% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 76% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
CQC's overall rating for The Vale Surgery is Good, published in November 2018. All 5 key questions are rated Good. It held the same rating in the report before (January 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,169 patients were registered at The Vale Surgery in September 2026, down 7.0% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.6 full-time-equivalent qualified GPs, there are 2,825 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.4 nurses and 2.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 3.6 | 3.6 |
From June 2026 to August 2026 the practice recorded 3,584 appointments a month, or 352 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | The Vale Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 352 | 399 | 510 |
| Face to face | 58% | 54% | 63% |
| Same day as booked | 33% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (10.9% against 7.9%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and COPD (0.6% against 1.9%). The practice's patients live in areas with an average deprivation score of 23.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.6 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Depression | 18+ yrs | 7.4% | 14.3% |
| Asthma | 6+ yrs | 4.6% | 6.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 1.7% | 4.6% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| COPD | All ages | 0.6% | 1.9% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 56.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 62.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.6% | 74.9% |
The Vale Surgery, Streatham Vale, London, SW16 5SE. Phone: 020 8679 7536. Website: www.thevalesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Greyswood Practice | 0.6 km | 87% |
| Streatham Common Practice | 0.7 km | 76% |
| Streatham Park Surgery | 0.9 km | 85% |
| Fairview Medical Centre | 1.1 km | 85% |
| Prentis Medical Centre | 1.5 km | 71% |
- Palace Road Surgery (86% overall experience good)
- Streatham Common Practice (76% overall experience good)
- The Exchange Surgery (94% overall experience good)
- The Streatham Hill Group Practice (86% overall experience good)
- Valley Road Surgery (95% overall experience good)
How do patients rate The Vale Surgery?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of The Vale Surgery as good, below the England figure of 77%. 44% found it easy to get through by phone.
How many patients are registered at The Vale Surgery?
10,169 patients were registered in September 2026, down 7.0% on a year earlier.
What is The Vale Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does The Vale Surgery have?
3.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,825 patients per GP against 2,171 across England.
Are appointments at The Vale Surgery face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Vale Surgery's phone number?
020 8679 7536.