The Exchange Surgery, London: patient reviews and CQC rating
The Exchange Surgery is a GP practice in London with 7,605 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 4.4 full-time-equivalent qualified GPs, or 1,744 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Exchange Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 11th of the 648 practices in London with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 6 points higher than in 2025 (88%). 98 patients answered the survey (response rate 16%).
| Survey question | The Exchange Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 94% | 76% | 77% |
| Easy to contact by phone | 77% | 57% | 57% |
| Easy to contact via the website | 61% | 58% | 58% |
| Easy to contact via the NHS App | 63% | 55% | 54% |
| Reception team helpful | 97% | 85% | 85% |
| Last contact good | 89% | 73% | 73% |
| Wait for appointment about right | 87% | 65% | 69% |
| Listened to well | 98% | 85% | 87% |
| Treated with care and concern | 98% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 92% | 93% |
| Needs met | 98% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 94 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Exchange Surgery is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,605 patients were registered at The Exchange Surgery in September 2026, almost the same as a year earlier.
10% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,744 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 0.9 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.9 | 5.8 |
| August 2024 | 2.9 | 4.7 |
| August 2025 | 3.7 | 6.5 |
| August 2026 | 4.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 2,799 appointments a month, or 368 per 1,000 registered patients (England: 510). 54% were face to face (England: 63%). 43% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Exchange Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 368 | 399 | 510 |
| Face to face | 54% | 54% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%). It has a lower share for atrial fibrillation (0.9% against 2.2%), peripheral arterial disease (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 23.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 78.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.7% | 14.3% |
| High blood pressure | All ages | 11.2% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 2.9% | 3.8% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| Coronary heart disease | All ages | 1.5% | 3.0% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Learning disability | All ages | 0.9% | 0.6% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Palliative care | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
The Exchange Surgery, 2-8 Gracefield Gardens, London, SW16 2ST. Phone: 020 3474 6410. Website: www.theexchangesurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Streatham High Surgery | 0.0 km | 64% |
| Prentis Medical Centre | 0.3 km | 71% |
| The Streatham Hill Group Practice | 0.5 km | 86% |
| Valley Road Surgery | 0.7 km | 95% |
| Edith Cavell Surgery | 1.0 km | 77% |
- Palace Road Surgery (86% overall experience good)
- Streatham Common Practice (76% overall experience good)
- The Streatham Hill Group Practice (86% overall experience good)
- The Vale Surgery (60% overall experience good)
- Valley Road Surgery (95% overall experience good)
How do patients rate The Exchange Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of The Exchange Surgery as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at The Exchange Surgery?
7,605 patients were registered in September 2026, up 0.5% on a year earlier.
What is The Exchange Surgery's CQC rating?
Good overall, published in January 2024.
How many GPs does The Exchange Surgery have?
4.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,744 patients per GP against 2,171 across England.
Are appointments at The Exchange Surgery face to face?
54% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Exchange Surgery's phone number?
020 3474 6410.