Prentis Medical Centre, London: patient reviews and CQC rating
Prentis Medical Centre is a GP practice in London with 4,839 registered patients (September 2026). In the 2026 GP Patient Survey, 71% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in June 2023. It has 2.8 full-time-equivalent qualified GPs, or 1,712 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Prentis Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 81%, above the England figure of 69%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 84%, below the England figure of 93%. Of the 11 results in the table, 1 is above England and 3 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 492nd of the 648 practices in London with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (80%). 81 patients answered the survey (response rate 14%).
| Survey question | Prentis Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 71% | 76% | 77% |
| Easy to contact by phone | 58% | 57% | 57% |
| Easy to contact via the website | 61% | 58% | 58% |
| Easy to contact via the NHS App | 66% | 55% | 54% |
| Reception team helpful | 83% | 85% | 85% |
| Last contact good | 70% | 73% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 84% | 92% | 93% |
| Needs met | 82% | 89% | 90% |
CQC's overall rating for Prentis Medical Centre is Good, published in June 2023. All 5 key questions are rated Good. It held the same rating in the report before (June 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,839 patients were registered at Prentis Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.8 full-time-equivalent qualified GPs, there are 1,712 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 0.7 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 2.7 |
| August 2025 | 1.6 | 2.7 |
| August 2026 | 2.8 | 3.9 |
From June 2026 to August 2026 the practice recorded 1,844 appointments a month, or 381 per 1,000 registered patients (England: 510). 66% were face to face (England: 63%). 43% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Prentis Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 381 | 399 | 510 |
| Face to face | 66% | 54% | 63% |
| Same day as booked | 43% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (5.3% against 1.0%), a learning disability (1.8% against 0.6%) and chronic kidney disease (6.4% against 4.6%). It has a lower share for COPD (1.0% against 1.9%), atrial fibrillation (1.4% against 2.2%) and coronary heart disease (2.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 24.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.9 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.9% | 15.2% |
| Depression | 18+ yrs | 15.7% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Serious mental illness | All ages | 5.3% | 1.0% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Learning disability | All ages | 1.8% | 0.6% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Heart failure | All ages | 1.4% | 1.1% |
| Dementia | All ages | 1.1% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 65.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Prentis Medical Centre, The Surgery, 2 Prentis Road, Streatham, London, SW16 1XU. Phone: 020 8696 5508. Website: www.prentismedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Streatham High Surgery | 0.3 km | 64% |
| The Exchange Surgery | 0.3 km | 94% |
| Valley Road Surgery | 0.8 km | 95% |
| The Streatham Hill Group Practice | 0.8 km | 86% |
| Streatham Park Surgery | 1.0 km | 85% |
- Akerman Medical Practice (74% overall experience good)
- Brixton Hill Group Practice (83% overall experience good)
- Herne Hill Group Practice (87% overall experience good)
- Knights Hill Surgery (78% overall experience good)
- North Wood Group Practice (81% overall experience good)
How do patients rate Prentis Medical Centre?
In the 2026 GP Patient Survey, 71% of patients described their overall experience of Prentis Medical Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Prentis Medical Centre?
4,839 patients were registered in September 2026, down 1.0% on a year earlier.
What is Prentis Medical Centre's CQC rating?
Good overall, published in June 2023.
How many GPs does Prentis Medical Centre have?
2.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 1,712 patients per GP against 2,171 across England.
Are appointments at Prentis Medical Centre face to face?
66% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Prentis Medical Centre's phone number?
020 8696 5508.