Herne Hill Group Practice, London: patient reviews and CQC rating
Herne Hill Group Practice is a GP practice in London with 14,608 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 12.0 full-time-equivalent qualified GPs, or 1,220 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Herne Hill Group Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 82%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 94%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 113th of the 648 practices in London with 50 or more responses. 82% found it easy to get through by phone (England: 57%). The overall experience result is 12 points higher than in 2025 (75%). 118 patients answered the survey (response rate 20%).
| Survey question | Herne Hill Group Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 87% | 76% | 77% |
| Easy to contact by phone | 82% | 57% | 57% |
| Easy to contact via the website | 62% | 58% | 58% |
| Easy to contact via the NHS App | 61% | 55% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 90% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 55 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Herne Hill Group Practice is Good, published in January 2024. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (December 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
14,608 patients were registered at Herne Hill Group Practice in September 2026, down 3.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 12.0 full-time-equivalent qualified GPs, there are 1,220 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.0 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.6 | 13.4 |
| August 2024 | 12.9 | 13.8 |
| August 2025 | 12.9 | 14.6 |
| August 2026 | 12.0 | 15.8 |
From June 2026 to August 2026 the practice recorded 5,001 appointments a month, or 342 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 23% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Herne Hill Group Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 342 | 399 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 23% | 45% | 45% |
| More than 28 days after booking | 6% | 2% | 5% |
| Did not attend | 8% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 19.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.5% | 14.3% |
| High blood pressure | All ages | 10.3% | 15.2% |
| Diabetes | 17+ yrs | 5.4% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| COPD | All ages | 1.4% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.2% | 74.9% |
Herne Hill Group Practice, 74 Herne Hill, London, SE24 9QP. Phone: 020 7274 3314.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elm Lodge Surgery | 0.5 km | 93% |
| Brockwell Park Surgery | 0.8 km | 86% |
| HHR Medical | 1.1 km | 84% |
| Tessa Jowell GP Surgery | 1.3 km | 53% |
| Hetherington at the Pavilion | 1.4 km | 70% |
- Akerman Medical Practice (74% overall experience good)
- Brixton Hill Group Practice (83% overall experience good)
- Knights Hill Surgery (78% overall experience good)
- North Wood Group Practice (81% overall experience good)
- Prentis Medical Centre (71% overall experience good)
How do patients rate Herne Hill Group Practice?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Herne Hill Group Practice as good, above the England figure of 77%. 82% found it easy to get through by phone.
How many patients are registered at Herne Hill Group Practice?
14,608 patients were registered in September 2026, down 3.3% on a year earlier.
What is Herne Hill Group Practice's CQC rating?
Good overall, published in January 2024.
How many GPs does Herne Hill Group Practice have?
12.0 full-time-equivalent qualified GPs (16 qualified GPs by headcount), which is 1,220 patients per GP against 2,171 across England.
Are appointments at Herne Hill Group Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Herne Hill Group Practice's phone number?
020 7274 3314.