Brockwell Park Surgery, London: patient reviews and CQC rating
Brockwell Park Surgery is a GP practice in London with 8,493 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2023. It has 6.3 full-time-equivalent qualified GPs, or 1,348 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brockwell Park Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 5 are above England and 1 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 135th of the 648 practices in London with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (90%). 131 patients answered the survey (response rate 24%).
| Survey question | Brockwell Park Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 89% | 57% | 57% |
| Easy to contact via the website | 79% | 58% | 58% |
| Easy to contact via the NHS App | 59% | 55% | 54% |
| Reception team helpful | 94% | 85% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 90% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 93% | 89% | 90% |
CQC's overall rating for Brockwell Park Surgery is Good, published in December 2023. All 5 key questions are rated Good. It held the same rating in the report before (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,493 patients were registered at Brockwell Park Surgery in September 2026, down 5.8% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 6.3 full-time-equivalent qualified GPs, there are 1,348 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.5 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.6 | 7.7 |
| August 2024 | 6.3 | 8.0 |
| August 2025 | 6.3 | 8.6 |
| August 2026 | 6.3 | 9.3 |
From June 2026 to August 2026 the practice recorded 2,580 appointments a month, or 304 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 36% took place on the day they were booked and 16% more than 28 days after booking (England: 45% and 5%).
76% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Brockwell Park Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 304 | 399 | 510 |
| Face to face | 53% | 54% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 16% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a lower share of patients for peripheral arterial disease (0.1% against 0.6%), palliative or supportive care needs (0.2% against 0.6%) and dementia (0.2% against 0.8%). The practice's patients live in areas with an average deprivation score of 21.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.9 years for women and 79.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 6.9% | 15.2% |
| Asthma | 6+ yrs | 5.5% | 6.6% |
| Diabetes | 17+ yrs | 3.8% | 7.9% |
| Cancer | All ages | 2.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.1% | 4.6% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.4% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.2% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.3% | 74.9% |
Brockwell Park Surgery, 117 Norwood Road, Norwood, London, SE24 9AE. Phone: 020 8678 5400. Website: www.brockwellparksurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Elm Lodge Surgery | 0.5 km | 93% |
| Herne Hill Group Practice | 0.8 km | 87% |
| The Deerbrook Surgery | 1.3 km | 78% |
| Brixton Hill Group Practice | 1.4 km | 83% |
| Palace Road Surgery | 1.4 km | 86% |
- Paxton Green Group Practice (88% overall experience good)
- The Old Dairy Health Centre (83% overall experience good)
How do patients rate Brockwell Park Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Brockwell Park Surgery as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Brockwell Park Surgery?
8,493 patients were registered in September 2026, down 5.8% on a year earlier.
What is Brockwell Park Surgery's CQC rating?
Good overall, published in December 2023.
How many GPs does Brockwell Park Surgery have?
6.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,348 patients per GP against 2,171 across England.
Are appointments at Brockwell Park Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brockwell Park Surgery's phone number?
020 8678 5400.