The Deerbrook Surgery, London: patient reviews and CQC rating
The Deerbrook Surgery is a GP practice in London with 7,788 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2021. It has 3.2 full-time-equivalent qualified GPs, or 2,454 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Deerbrook Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 61%, against 54% across England. Its result closest to England is the share who described their overall experience of the practice as good: 78%, against 77% across England. With 96 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 334th of the 648 practices in London with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (77%). 96 patients answered the survey (response rate 14%).
| Survey question | The Deerbrook Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 60% | 57% | 57% |
| Easy to contact via the website | 63% | 58% | 58% |
| Easy to contact via the NHS App | 61% | 55% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 72% | 65% | 69% |
| Listened to well | 90% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 71 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Deerbrook Surgery is Good, published in July 2021. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Requires Improvement (December 2019).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,788 patients were registered at The Deerbrook Surgery in September 2026, up 4.2% on a year earlier (England: down 1.1%).
6% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,454 patients per GP, more than the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 2.8 |
| August 2024 | 2.3 | 3.1 |
| August 2025 | 2.1 | 4.0 |
| August 2026 | 3.2 | 4.2 |
From June 2026 to August 2026 the practice recorded 3,178 appointments a month, or 408 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 37% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Deerbrook Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 408 | 399 | 510 |
| Face to face | 57% | 54% | 63% |
| Same day as booked | 37% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), dementia (0.2% against 0.8%) and atrial fibrillation (0.7% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.3 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.9% | 14.3% |
| High blood pressure | All ages | 8.4% | 15.2% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Cancer | All ages | 1.9% | 3.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| COPD | All ages | 0.7% | 1.9% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.2% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 62.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
The Deerbrook Surgery, 216 Norwood Road, London, SE27 9AW. Phone: 020 3474 6750. Website: www.thedeerbrooksurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Knights Hill Surgery | 0.7 km | 78% |
| The Old Dairy Health Centre | 1.0 km | 83% |
| Palace Road Surgery | 1.2 km | 86% |
| Brockwell Park Surgery | 1.3 km | 86% |
| Edith Cavell Surgery | 1.3 km | 77% |
- Drs Patel and Partner (91% overall experience good)
- HHR Medical (84% overall experience good)
- Minet Green Health Practice (76% overall experience good)
- The Corner Surgery (86% overall experience good)
How do patients rate The Deerbrook Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of The Deerbrook Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at The Deerbrook Surgery?
7,788 patients were registered in September 2026, up 4.2% on a year earlier.
What is The Deerbrook Surgery's CQC rating?
Good overall, published in July 2021.
How many GPs does The Deerbrook Surgery have?
3.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,454 patients per GP against 2,171 across England.
Are appointments at The Deerbrook Surgery face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Deerbrook Surgery's phone number?
020 3474 6750.