Knights Hill Surgery, London: patient reviews and CQC rating
Knights Hill Surgery is a GP practice in London with 11,022 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 3.8 full-time-equivalent qualified GPs, or 2,870 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Knights Hill Surgery
Its best result against England is the share who described their last contact with the practice as good: 79%, against 73% across England. Its weakest is the share who said their needs were met at their last appointment: 84%, below the England figure of 90%. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 325th of the 648 practices in London with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (76%). 116 patients answered the survey (response rate 22%).
| Survey question | Knights Hill Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 78% | 76% | 77% |
| Easy to contact by phone | 61% | 57% | 57% |
| Easy to contact via the website | 52% | 58% | 58% |
| Easy to contact via the NHS App | 59% | 55% | 54% |
| Reception team helpful | 88% | 85% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 65% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 84% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 88 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Knights Hill Surgery is Good, published in September 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,022 patients were registered at Knights Hill Surgery in September 2026, down 5.6% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 2,870 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.2 nurses and 12.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 4.2 |
| August 2024 | 3.4 | 4.4 |
| August 2025 | 3.3 | 5.4 |
| August 2026 | 3.8 | 4.9 |
From June 2026 to August 2026 the practice recorded 3,608 appointments a month, or 327 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 18% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
38% were with a GP rather than another member of the practice team. 13% of booked patients did not attend.
| Measure | Knights Hill Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 327 | 399 | 510 |
| Face to face | 85% | 54% | 63% |
| Same day as booked | 18% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 13% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), osteoporosis (0.2% against 1.2%) and atrial fibrillation (0.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 24.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.8 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.0% | 14.3% |
| High blood pressure | All ages | 8.7% | 15.2% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Diabetes | 17+ yrs | 4.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.4% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Atrial fibrillation | All ages | 0.8% | 2.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 60.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.5% | 74.9% |
Knights Hill Surgery, Suite 1, West Norwood Health and Leisure Centre, 25 Devane Way, London, SE27 0DF. Phone: 020 3049 0700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Deerbrook Surgery | 0.7 km | 78% |
| Valley Road Surgery | 1.1 km | 95% |
| The Old Dairy Health Centre | 1.1 km | 83% |
| North Wood Group Practice | 1.1 km | 81% |
| Paxton Green Group Practice | 1.3 km | 88% |
- Akerman Medical Practice (74% overall experience good)
- Brixton Hill Group Practice (83% overall experience good)
- Herne Hill Group Practice (87% overall experience good)
- North Wood Group Practice (81% overall experience good)
- Prentis Medical Centre (71% overall experience good)
How do patients rate Knights Hill Surgery?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Knights Hill Surgery as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Knights Hill Surgery?
11,022 patients were registered in September 2026, down 5.6% on a year earlier.
What is Knights Hill Surgery's CQC rating?
Good overall, published in September 2017.
How many GPs does Knights Hill Surgery have?
3.8 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,870 patients per GP against 2,171 across England.
Are appointments at Knights Hill Surgery face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Knights Hill Surgery's phone number?
020 3049 0700.