The Old Dairy Health Centre, London: patient reviews and CQC rating
The Old Dairy Health Centre is a GP practice in London with 5,906 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2023. It has 3.5 full-time-equivalent qualified GPs, or 1,678 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Old Dairy Health Centre
Its best result against England is the share who found it easy to contact the practice through its website: 80%, above the England figure of 58%. Its weakest is the share who found it easy to contact the practice using the NHS App: 44%, against 54% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 211th of the 648 practices in London with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (76%). 108 patients answered the survey (response rate 26%).
| Survey question | The Old Dairy Health Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 83% | 76% | 77% |
| Easy to contact by phone | 68% | 57% | 57% |
| Easy to contact via the website | 80% | 58% | 58% |
| Easy to contact via the NHS App | 44% | 55% | 54% |
| Reception team helpful | 87% | 85% | 85% |
| Last contact good | 84% | 73% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 94% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 94% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 75 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Old Dairy Health Centre is Good, published in March 2023. All 5 key questions are rated Good. It held the same rating in the report before (July 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,906 patients were registered at The Old Dairy Health Centre in September 2026, down 1.2% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 3.5 full-time-equivalent qualified GPs, there are 1,678 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.7 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.4 | 4.5 |
| August 2024 | 3.4 | 3.4 |
| August 2025 | 3.4 | 4.5 |
| August 2026 | 3.5 | 4.6 |
From June 2026 to August 2026 the practice recorded 1,926 appointments a month, or 326 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 16% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Old Dairy Health Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 326 | 399 | 510 |
| Face to face | 70% | 54% | 63% |
| Same day as booked | 16% | 45% | 45% |
| More than 28 days after booking | 5% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), a learning disability (0.2% against 0.6%) and dementia (0.3% against 0.8%). The practice's patients live in areas with an average deprivation score of 16.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 10.1% | 15.2% |
| Depression | 18+ yrs | 9.6% | 14.3% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Diabetes | 17+ yrs | 5.1% | 7.9% |
| Cancer | All ages | 3.8% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Atrial fibrillation | All ages | 1.4% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.0% | 74.9% |
The Old Dairy Health Centre, 19b Croxted Road, London, SE21 8SZ. Phone: 020 8761 8070.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Paxton Green Group Practice | 0.8 km | 88% |
| The Deerbrook Surgery | 1.0 km | 78% |
| Knights Hill Surgery | 1.1 km | 78% |
| Brockwell Park Surgery | 1.5 km | 86% |
| North Wood Group Practice | 1.6 km | 81% |
- Brockwell Park Surgery (86% overall experience good)
- Paxton Green Group Practice (88% overall experience good)
How do patients rate The Old Dairy Health Centre?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of The Old Dairy Health Centre as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at The Old Dairy Health Centre?
5,906 patients were registered in September 2026, down 1.2% on a year earlier.
What is The Old Dairy Health Centre's CQC rating?
Good overall, published in March 2023.
How many GPs does The Old Dairy Health Centre have?
3.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,678 patients per GP against 2,171 across England.
Are appointments at The Old Dairy Health Centre face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Old Dairy Health Centre's phone number?
020 8761 8070.