HHR Medical, London: patient reviews and CQC rating
HHR Medical is a GP practice in London with 7,083 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2018. It has 4.1 full-time-equivalent qualified GPs, or 1,747 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about HHR Medical
Its best result against England is the share who found it easy to contact the practice through its website: 79%, above the England figure of 58%. Its weakest is the share who said their needs were met at their last appointment: 88%, against 90% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 192nd of the 648 practices in London with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (82%). 104 patients answered the survey (response rate 14%).
| Survey question | HHR Medical | South East London | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 68% | 57% | 57% |
| Easy to contact via the website | 79% | 58% | 58% |
| Easy to contact via the NHS App | 66% | 55% | 54% |
| Reception team helpful | 87% | 85% | 85% |
| Last contact good | 85% | 73% | 73% |
| Wait for appointment about right | 82% | 65% | 69% |
| Listened to well | 89% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
CQC's overall rating for HHR Medical is Good, published in January 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,083 patients were registered at HHR Medical in September 2026, down 1.0% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 1,747 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.6 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.9 | 5.6 |
| August 2024 | 3.8 | 4.8 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 4.1 | 4.9 |
From June 2026 to August 2026 the practice recorded 2,510 appointments a month, or 354 per 1,000 registered patients (England: 510). 65% were face to face (England: 63%). 34% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 11% of booked patients did not attend.
| Measure | HHR Medical | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 354 | 399 | 510 |
| Face to face | 65% | 54% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 11% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), atrial fibrillation (0.5% against 2.2%) and coronary heart disease (1.1% against 3.0%). The practice's patients live in areas with an average deprivation score of 28.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.8% | 14.3% |
| High blood pressure | All ages | 9.5% | 15.2% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Cancer | All ages | 2.2% | 3.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Atrial fibrillation | All ages | 0.5% | 2.2% |
| Heart failure | All ages | 0.5% | 1.1% |
| Learning disability | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 63.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.8% | 74.9% |
HHR Medical, 1-3 Herne Hill Road, Loughborough Junction, London, SE24 0AU. Phone: 020 7737 9393. Website: www.hernehillroadgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Corner Surgery | 0.6 km | 86% |
| Herne Hill Group Practice | 1.1 km | 87% |
| Dr Durston & Partners | 1.1 km | 76% |
| Lambeth Walk Group Practice | 1.2 km | 77% |
| Minet Green Health Practice | 1.2 km | 76% |
- Drs Patel and Partner (91% overall experience good)
- Minet Green Health Practice (76% overall experience good)
- The Corner Surgery (86% overall experience good)
- The Deerbrook Surgery (78% overall experience good)
How do patients rate HHR Medical?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of HHR Medical as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at HHR Medical?
7,083 patients were registered in September 2026, down 1.0% on a year earlier.
What is HHR Medical's CQC rating?
Good overall, published in January 2018.
How many GPs does HHR Medical have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,747 patients per GP against 2,171 across England.
Are appointments at HHR Medical face to face?
65% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is HHR Medical's phone number?
020 7737 9393.