Palace Road Surgery, London: patient reviews and CQC rating
Palace Road Surgery is a GP practice in London with 7,784 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 4.2 full-time-equivalent qualified GPs, or 1,853 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Palace Road Surgery
Its best result against England is the share who described their last contact with the practice as good: 90%, above the England figure of 73%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 129th of the 648 practices in London with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is 5 points higher than in 2025 (81%). 115 patients answered the survey (response rate 20%).
| Survey question | Palace Road Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 86% | 76% | 77% |
| Easy to contact by phone | 75% | 57% | 57% |
| Easy to contact via the website | 56% | 58% | 58% |
| Easy to contact via the NHS App | 57% | 55% | 54% |
| Reception team helpful | 93% | 85% | 85% |
| Last contact good | 90% | 73% | 73% |
| Wait for appointment about right | 63% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 97% | 89% | 90% |
CQC's overall rating for Palace Road Surgery is Good, published in November 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,784 patients were registered at Palace Road Surgery in September 2026, down 4.3% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 4.2 full-time-equivalent qualified GPs, there are 1,853 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.4 nurses and 1.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.7 | 3.6 |
| August 2024 | 3.2 | 5.1 |
| August 2025 | 3.2 | 5.1 |
| August 2026 | 4.2 | 6.1 |
From June 2026 to August 2026 the practice recorded 3,117 appointments a month, or 400 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 30% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 7% of booked patients did not attend.
| Measure | Palace Road Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 400 | 399 | 510 |
| Face to face | 64% | 54% | 63% |
| Same day as booked | 30% | 45% | 45% |
| More than 28 days after booking | 4% | 2% | 5% |
| Did not attend | 7% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for heart failure (0.5% against 1.1%), coronary heart disease (1.4% against 3.0%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 25.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.8% | 74.9% |
Palace Road Surgery, 1 Palace Road, London, SW2 3DY. Phone: 020 8674 2083. Website: www.palaceroadsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Edith Cavell Surgery | 0.4 km | 77% |
| The Streatham Hill Group Practice | 0.8 km | 86% |
| Brixton Hill Group Practice | 0.9 km | 83% |
| The Deerbrook Surgery | 1.2 km | 78% |
| Streatham High Surgery | 1.3 km | 64% |
- Streatham Common Practice (76% overall experience good)
- The Exchange Surgery (94% overall experience good)
- The Streatham Hill Group Practice (86% overall experience good)
- The Vale Surgery (60% overall experience good)
- Valley Road Surgery (95% overall experience good)
How do patients rate Palace Road Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Palace Road Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Palace Road Surgery?
7,784 patients were registered in September 2026, down 4.3% on a year earlier.
What is Palace Road Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Palace Road Surgery have?
4.2 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,853 patients per GP against 2,171 across England.
Are appointments at Palace Road Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Palace Road Surgery's phone number?
020 8674 2083.