Elm Lodge Surgery, London: patient reviews and CQC rating
Elm Lodge Surgery is a GP practice in London with 9,212 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 4.3 full-time-equivalent qualified GPs, or 2,166 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Elm Lodge Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 94%, above the England figure of 57%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 95%, against 93% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 19th of the 648 practices in London with 50 or more responses. 94% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (93%). 126 patients answered the survey (response rate 30%).
| Survey question | Elm Lodge Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 93% | 76% | 77% |
| Easy to contact by phone | 94% | 57% | 57% |
| Easy to contact via the website | 70% | 58% | 58% |
| Easy to contact via the NHS App | 81% | 55% | 54% |
| Reception team helpful | 99% | 85% | 85% |
| Last contact good | 92% | 73% | 73% |
| Wait for appointment about right | 88% | 65% | 69% |
| Listened to well | 98% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 231 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Elm Lodge Surgery is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,212 patients were registered at Elm Lodge Surgery in September 2026, almost the same as a year earlier.
16% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 2,166 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 1.7 nurses and 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.9 | 3.9 |
| August 2026 | 4.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 2,960 appointments a month, or 321 per 1,000 registered patients (England: 510). 56% were face to face (England: 63%). 53% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Elm Lodge Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 321 | 399 | 510 |
| Face to face | 56% | 54% | 63% |
| Same day as booked | 53% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.3% against 1.2%), COPD (0.5% against 1.9%) and a learning disability (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.7 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 10.5% | 14.3% |
| High blood pressure | All ages | 10.2% | 15.2% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Diabetes | 17+ yrs | 4.0% | 7.9% |
| Chronic kidney disease | 18+ yrs | 2.6% | 4.6% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| COPD | All ages | 0.5% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.0% | 74.9% |
Elm Lodge Surgery, 2 Burbage Road, London, SE24 9HJ. Phone: 020 7274 6138.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brockwell Park Surgery | 0.5 km | 86% |
| Herne Hill Group Practice | 0.5 km | 87% |
| Dr Mahreen Chawdhery | 1.4 km | 85% |
| Tessa Jowell GP Surgery | 1.4 km | 53% |
| HHR Medical | 1.6 km | 84% |
- Brunswick Park Family Practice (79% overall experience good)
- DMC Chadwick Road (70% overall experience good)
- Dr Durston & Partners (76% overall experience good)
- Dr Mahreen Chawdhery (85% overall experience good)
- Dr P Arumugaraasah's & Partners (88% overall experience good)
- Dulwich Medical Centre (72% overall experience good)
- Forest Hill Group Practice (51% overall experience good)
- Parkside Medical Centre (80% overall experience good)
- Queens Road Surgery (67% overall experience good)
- St Giles - Dr M Pandey and Partner (84% overall experience good)
- Sternhall Lane Surgery (79% overall experience good)
- Tessa Jowell GP Surgery (53% overall experience good)
- The Acorn & Gaumont House Surgery (69% overall experience good)
- The Gardens Surgery (77% overall experience good)
- The Lister Practice (70% overall experience good)
- The Lordship Lane Surgery (82% overall experience good)
- The Nunhead Surgery (87% overall experience good)
How do patients rate Elm Lodge Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Elm Lodge Surgery as good, above the England figure of 77%. 94% found it easy to get through by phone.
How many patients are registered at Elm Lodge Surgery?
9,212 patients were registered in September 2026, up 0.3% on a year earlier.
What is Elm Lodge Surgery's CQC rating?
Good overall, published in May 2017.
How many GPs does Elm Lodge Surgery have?
4.3 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,166 patients per GP against 2,171 across England.
Are appointments at Elm Lodge Surgery face to face?
56% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Elm Lodge Surgery's phone number?
020 7274 6138.