The Acorn & Gaumont House Surgery, London: patient reviews and CQC rating
The Acorn & Gaumont House Surgery is a GP practice in London with 8,498 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Inadequate overall, in a report published in June 2022. It has 3.2 full-time-equivalent qualified GPs, or 2,656 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Acorn & Gaumont House Surgery
Its best result against England is the share who said the wait for their last appointment was about right: 77%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 49%, against 57% across England. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 527th of the 648 practices in London with 50 or more responses. 49% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (75%). 120 patients answered the survey (response rate 15%).
| Survey question | The Acorn & Gaumont House Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 69% | 76% | 77% |
| Easy to contact by phone | 49% | 57% | 57% |
| Easy to contact via the website | 50% | 58% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 77% | 85% | 85% |
| Last contact good | 73% | 73% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 92% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 78% of 73 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Acorn & Gaumont House Surgery is Inadequate, published in June 2022. 3 key questions are rated differently: Caring Good, Responsive Good and Effective Requires Improvement. Its previous overall rating was Requires Improvement (June 2021).
| Key question | Rating |
|---|---|
| Safe | Inadequate |
| Well-led | Inadequate |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
8,498 patients were registered at The Acorn & Gaumont House Surgery in September 2026, down 6.8% on a year earlier (England: down 1.1%).
13% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,656 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 0.9 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 3.2 |
| August 2024 | 3.2 | 3.2 |
| August 2025 | 3.2 | 4.3 |
| August 2026 | 3.2 | 4.3 |
From June 2026 to August 2026 the practice recorded 4,162 appointments a month, or 490 per 1,000 registered patients (England: 510). 29% were face to face (England: 63%). 66% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 10% of booked patients did not attend.
| Measure | The Acorn & Gaumont House Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 490 | 399 | 510 |
| Face to face | 29% | 54% | 63% |
| Same day as booked | 66% | 45% | 45% |
| More than 28 days after booking | 0% | 2% | 5% |
| Did not attend | 10% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%), diabetes (12.6% against 7.9%) and chronic kidney disease (6.0% against 4.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.2 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Diabetes | 17+ yrs | 12.6% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% |
| Depression | 18+ yrs | 5.5% | 14.3% |
| Asthma | 6+ yrs | 3.2% | 6.6% |
| Cancer | All ages | 2.1% | 3.8% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Coronary heart disease | All ages | 1.0% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 51.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 57.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.4% | 74.9% |
The Acorn & Gaumont House Surgery, 151 Peckham High Street, Peckham, London, SE15 5SL. Phone: 020 7138 7888. Website: www.acorn-gaumont.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Queens Road Surgery | 0.2 km | 67% |
| Dr P Arumugaraasah's & Partners | 0.6 km | 88% |
| The Lister Practice | 0.6 km | 70% |
| Sternhall Lane Surgery | 0.8 km | 79% |
| DMC Chadwick Road | 0.9 km | 70% |
- Brunswick Park Family Practice (79% overall experience good)
- DMC Chadwick Road (70% overall experience good)
- Dr Durston & Partners (76% overall experience good)
- Dr Mahreen Chawdhery (85% overall experience good)
- Dr P Arumugaraasah's & Partners (88% overall experience good)
- Dulwich Medical Centre (72% overall experience good)
- Elm Lodge Surgery (93% overall experience good)
- Forest Hill Group Practice (51% overall experience good)
- Parkside Medical Centre (80% overall experience good)
- Queens Road Surgery (67% overall experience good)
- St Giles - Dr M Pandey and Partner (84% overall experience good)
- Sternhall Lane Surgery (79% overall experience good)
- Tessa Jowell GP Surgery (53% overall experience good)
- The Gardens Surgery (77% overall experience good)
- The Lister Practice (70% overall experience good)
- The Lordship Lane Surgery (82% overall experience good)
- The Nunhead Surgery (87% overall experience good)
How do patients rate The Acorn & Gaumont House Surgery?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of The Acorn & Gaumont House Surgery as good, below the England figure of 77%. 49% found it easy to get through by phone.
How many patients are registered at The Acorn & Gaumont House Surgery?
8,498 patients were registered in September 2026, down 6.8% on a year earlier.
What is The Acorn & Gaumont House Surgery's CQC rating?
Inadequate overall, published in June 2022.
How many GPs does The Acorn & Gaumont House Surgery have?
3.2 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,656 patients per GP against 2,171 across England.
Are appointments at The Acorn & Gaumont House Surgery face to face?
29% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Acorn & Gaumont House Surgery's phone number?
020 7138 7888.