Dulwich Medical Centre, London: patient reviews and CQC rating
Dulwich Medical Centre is a GP practice in London with 6,653 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in September 2023. It has 1.0 full-time-equivalent qualified GPs, or 6,653 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dulwich Medical Centre
Its best result against England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 43%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 3 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 475th of the 648 practices in London with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (63%). 93 patients answered the survey (response rate 17%).
| Survey question | Dulwich Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 72% | 76% | 77% |
| Easy to contact by phone | 43% | 57% | 57% |
| Easy to contact via the website | 50% | 58% | 58% |
| Easy to contact via the NHS App | 47% | 55% | 54% |
| Reception team helpful | 80% | 85% | 85% |
| Last contact good | 64% | 73% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 84% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 38 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dulwich Medical Centre is Requires Improvement, published in September 2023. 3 key questions are rated differently: Safe Good, Caring Good and Responsive Good. It held the same rating in the report before (November 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
6,653 patients were registered at Dulwich Medical Centre in September 2026, down 4.7% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 6,653 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.0 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.3 | 2.3 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 3,336 appointments a month, or 501 per 1,000 registered patients (England: 510). 79% were face to face (England: 63%). 60% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dulwich Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 501 | 399 | 510 |
| Face to face | 79% | 54% | 63% |
| Same day as booked | 60% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 4% | 7% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), dementia (0.3% against 0.8%) and atrial fibrillation (0.9% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.1 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 11.5% | 15.2% |
| Depression | 18+ yrs | 11.5% | 14.3% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Asthma | 6+ yrs | 5.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.2% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Palliative care | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 64.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.3% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 67.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.0% | 74.9% |
Dulwich Medical Centre, 163-169 Crystal Palace Road, East Dulwich, London, SE22 9EP. Phone: 020 8693 2727. Website: www.dmccrystalpalaceroad.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Mahreen Chawdhery | 0.6 km | 85% |
| The Gardens Surgery | 0.7 km | 77% |
| Tessa Jowell GP Surgery | 0.7 km | 53% |
| Forest Hill Group Practice | 0.8 km | 51% |
| The Lordship Lane Surgery | 0.8 km | 82% |
- Brunswick Park Family Practice (79% overall experience good)
- DMC Chadwick Road (70% overall experience good)
- Dr Durston & Partners (76% overall experience good)
- Dr Mahreen Chawdhery (85% overall experience good)
- Dr P Arumugaraasah's & Partners (88% overall experience good)
- Elm Lodge Surgery (93% overall experience good)
- Forest Hill Group Practice (51% overall experience good)
- Parkside Medical Centre (80% overall experience good)
- Queens Road Surgery (67% overall experience good)
- St Giles - Dr M Pandey and Partner (84% overall experience good)
- Sternhall Lane Surgery (79% overall experience good)
- Tessa Jowell GP Surgery (53% overall experience good)
- The Acorn & Gaumont House Surgery (69% overall experience good)
- The Gardens Surgery (77% overall experience good)
- The Lister Practice (70% overall experience good)
- The Lordship Lane Surgery (82% overall experience good)
- The Nunhead Surgery (87% overall experience good)
How do patients rate Dulwich Medical Centre?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Dulwich Medical Centre as good, against 77% across England. 43% found it easy to get through by phone.
How many patients are registered at Dulwich Medical Centre?
6,653 patients were registered in September 2026, down 4.7% on a year earlier.
What is Dulwich Medical Centre's CQC rating?
Requires Improvement overall, published in September 2023.
How many GPs does Dulwich Medical Centre have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 6,653 patients per GP against 2,171 across England.
Are appointments at Dulwich Medical Centre face to face?
79% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dulwich Medical Centre's phone number?
020 8693 2727.