Forest Hill Group Practice, London: patient reviews and CQC rating
Forest Hill Group Practice is a GP practice in London with 10,149 registered patients (September 2026). In the 2026 GP Patient Survey, 51% of its patients described their overall experience as good, below the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 4.7 full-time-equivalent qualified GPs, or 2,169 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Forest Hill Group Practice
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who described their overall experience of the practice as good: 51%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 640th of the 648 practices in London with 50 or more responses. 42% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (43%). 112 patients answered the survey (response rate 26%).
| Survey question | Forest Hill Group Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 51% | 76% | 77% |
| Easy to contact by phone | 42% | 57% | 57% |
| Easy to contact via the website | 36% | 58% | 58% |
| Easy to contact via the NHS App | 46% | 55% | 54% |
| Reception team helpful | 63% | 85% | 85% |
| Last contact good | 56% | 73% | 73% |
| Wait for appointment about right | 72% | 65% | 69% |
| Listened to well | 82% | 85% | 87% |
| Treated with care and concern | 81% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 79% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 42 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Forest Hill Group Practice is Good, published in September 2021. All 5 key questions are rated Good. It held the same rating in the report before (March 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,149 patients were registered at Forest Hill Group Practice in September 2026, down 2.4% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 2,169 patients per GP, close to the England figure of 2,171 and South East London's 2,350. The practice also has 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.6 | 7.7 |
| August 2024 | 5.2 | 7.3 |
| August 2025 | 3.9 | 4.9 |
| August 2026 | 4.7 | 6.8 |
From June 2026 to August 2026 the practice recorded 4,031 appointments a month, or 397 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 65% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Forest Hill Group Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 397 | 399 | 510 |
| Face to face | 58% | 54% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 7% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.1% against 0.6%), peripheral arterial disease (0.2% against 0.6%) and dementia (0.4% against 0.8%). The practice's patients live in areas with an average deprivation score of 15.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.9 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.7% | 14.3% |
| High blood pressure | All ages | 12.5% | 15.2% |
| Asthma | 6+ yrs | 6.5% | 6.6% |
| Diabetes | 17+ yrs | 5.6% | 7.9% |
| Cancer | All ages | 3.9% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.2% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Heart failure | All ages | 0.7% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.6% | 74.9% |
Forest Hill Group Practice, 1 Forest Hill Road, Honor Oak, Dulwich, London, SE22 0SQ. Phone: 020 8299 1234. Website: www.fhrgp.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dulwich Medical Centre | 0.8 km | 72% |
| The Gardens Surgery | 0.9 km | 77% |
| The Lordship Lane Surgery | 1.0 km | 82% |
| Dr Mahreen Chawdhery | 1.1 km | 85% |
| The Nunhead Surgery | 1.2 km | 87% |
- Brunswick Park Family Practice (79% overall experience good)
- DMC Chadwick Road (70% overall experience good)
- Dr Durston & Partners (76% overall experience good)
- Dr Mahreen Chawdhery (85% overall experience good)
- Dr P Arumugaraasah's & Partners (88% overall experience good)
- Dulwich Medical Centre (72% overall experience good)
- Elm Lodge Surgery (93% overall experience good)
- Parkside Medical Centre (80% overall experience good)
- Queens Road Surgery (67% overall experience good)
- St Giles - Dr M Pandey and Partner (84% overall experience good)
- Sternhall Lane Surgery (79% overall experience good)
- Tessa Jowell GP Surgery (53% overall experience good)
- The Acorn & Gaumont House Surgery (69% overall experience good)
- The Gardens Surgery (77% overall experience good)
- The Lister Practice (70% overall experience good)
- The Lordship Lane Surgery (82% overall experience good)
- The Nunhead Surgery (87% overall experience good)
How do patients rate Forest Hill Group Practice?
In the 2026 GP Patient Survey, 51% of patients described their overall experience of Forest Hill Group Practice as good, below the England figure of 77%. 42% found it easy to get through by phone.
How many patients are registered at Forest Hill Group Practice?
10,149 patients were registered in September 2026, down 2.4% on a year earlier.
What is Forest Hill Group Practice's CQC rating?
Good overall, published in September 2021.
How many GPs does Forest Hill Group Practice have?
4.7 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,169 patients per GP against 2,171 across England.
Are appointments at Forest Hill Group Practice face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Forest Hill Group Practice's phone number?
020 8299 1234.