Sternhall Lane Surgery, London: patient reviews and CQC rating
Sternhall Lane Surgery is a GP practice in London with 6,494 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in April 2018. It has 2.5 full-time-equivalent qualified GPs, or 2,614 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sternhall Lane Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 69%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 46%, against 54% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 310th of the 648 practices in London with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (82%). 111 patients answered the survey (response rate 17%).
| Survey question | Sternhall Lane Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 79% | 76% | 77% |
| Easy to contact by phone | 69% | 57% | 57% |
| Easy to contact via the website | 63% | 58% | 58% |
| Easy to contact via the NHS App | 46% | 55% | 54% |
| Reception team helpful | 92% | 85% | 85% |
| Last contact good | 75% | 73% | 73% |
| Wait for appointment about right | 67% | 65% | 69% |
| Listened to well | 92% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 53 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sternhall Lane Surgery is Good, published in April 2018. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (September 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,494 patients were registered at Sternhall Lane Surgery in September 2026, up 1.5% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,614 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.0 nurses and 0.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.5 | 2.5 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 2.5 |
From June 2026 to August 2026 the practice recorded 2,875 appointments a month, or 443 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 48% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
66% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Sternhall Lane Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 443 | 399 | 510 |
| Face to face | 53% | 54% | 63% |
| Same day as booked | 48% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 6% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.6% against 1.0%). It has a lower share for osteoporosis (0.3% against 1.2%), atrial fibrillation (0.7% against 2.2%) and coronary heart disease (1.2% against 3.0%). The practice's patients live in areas with an average deprivation score of 25.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.7 years for women and 78.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.8% | 14.3% |
| High blood pressure | All ages | 10.9% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.8% | 4.6% |
| Cancer | All ages | 2.3% | 3.8% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Atrial fibrillation | All ages | 0.7% | 2.2% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.3% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 58.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 60.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Sternhall Lane Surgery, 12 Sternhall Lane, London, SE15 4NT. Phone: 020 7639 3553.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| DMC Chadwick Road | 0.5 km | 70% |
| The Gardens Surgery | 0.7 km | 77% |
| The Nunhead Surgery | 0.7 km | 87% |
| The Acorn & Gaumont House Surgery | 0.8 km | 69% |
| Queens Road Surgery | 1.0 km | 67% |
- Brunswick Park Family Practice (79% overall experience good)
- DMC Chadwick Road (70% overall experience good)
- Dr Durston & Partners (76% overall experience good)
- Dr Mahreen Chawdhery (85% overall experience good)
- Dr P Arumugaraasah's & Partners (88% overall experience good)
- Dulwich Medical Centre (72% overall experience good)
- Elm Lodge Surgery (93% overall experience good)
- Forest Hill Group Practice (51% overall experience good)
- Parkside Medical Centre (80% overall experience good)
- Queens Road Surgery (67% overall experience good)
- St Giles - Dr M Pandey and Partner (84% overall experience good)
- Tessa Jowell GP Surgery (53% overall experience good)
- The Acorn & Gaumont House Surgery (69% overall experience good)
- The Gardens Surgery (77% overall experience good)
- The Lister Practice (70% overall experience good)
- The Lordship Lane Surgery (82% overall experience good)
- The Nunhead Surgery (87% overall experience good)
How do patients rate Sternhall Lane Surgery?
In the 2026 GP Patient Survey, 79% of patients described their overall experience of Sternhall Lane Surgery as good, against 77% across England. 69% found it easy to get through by phone.
How many patients are registered at Sternhall Lane Surgery?
6,494 patients were registered in September 2026, up 1.5% on a year earlier.
What is Sternhall Lane Surgery's CQC rating?
Good overall, published in April 2018.
How many GPs does Sternhall Lane Surgery have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,614 patients per GP against 2,171 across England.
Are appointments at Sternhall Lane Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sternhall Lane Surgery's phone number?
020 7639 3553.