The Lordship Lane Surgery, London: patient reviews and CQC rating
The Lordship Lane Surgery is a GP practice in London with 4,357 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Requires Improvement overall, in a report published in July 2023. It has 1.6 full-time-equivalent qualified GPs, or 2,723 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lordship Lane Surgery
Its best result against England is the share who described their last contact with the practice as good: 87%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 42%, below the England figure of 58%. Of the 11 results in the table, 4 are above England and 1 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 233rd of the 648 practices in London with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 9 points lower than in 2025 (91%). 108 patients answered the survey (response rate 14%).
| Survey question | The Lordship Lane Surgery | South East London | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 66% | 57% | 57% |
| Easy to contact via the website | 42% | 58% | 58% |
| Easy to contact via the NHS App | 53% | 55% | 54% |
| Reception team helpful | 92% | 85% | 85% |
| Last contact good | 87% | 73% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 92% | 93% |
| Needs met | 88% | 89% | 90% |
In the Friends and Family Test for July 2026, 99% of 100 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Lordship Lane Surgery is Requires Improvement, published in July 2023. 2 key questions are rated differently: Caring Good and Responsive Good. It held the same rating in the report before (June 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
4,357 patients were registered at The Lordship Lane Surgery in September 2026, down 11.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,723 patients per GP, more than the England figure of 2,171 and South East London's 2,350.
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 2.7 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 1,914 appointments a month, or 439 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 15% of booked patients did not attend.
| Measure | The Lordship Lane Surgery | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 399 | 510 |
| Face to face | 62% | 54% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 15% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%) and diabetes (10.3% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.1% against 0.6%) and atrial fibrillation (0.6% against 2.2%). The practice's patients live in areas with an average deprivation score of 20.6 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.1% | 14.3% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| High blood pressure | All ages | 9.9% | 15.2% |
| Asthma | 6+ yrs | 3.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.7% | 4.6% |
| Cancer | All ages | 1.8% | 3.8% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Coronary heart disease | All ages | 1.2% | 3.0% |
| Stroke and TIA | All ages | 0.8% | 1.9% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.7% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Epilepsy | 18+ yrs | 0.3% | 0.8% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Peripheral arterial disease | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 59.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 59.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 68.6% | 74.9% |
The Lordship Lane Surgery, 417 Lordship Lane, East Dulwich, London, SE22 8JN. Phone: 020 8693 2912.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Mahreen Chawdhery | 0.3 km | 85% |
| Dulwich Medical Centre | 0.8 km | 72% |
| Forest Hill Group Practice | 1.0 km | 51% |
| Tessa Jowell GP Surgery | 1.3 km | 53% |
| The Gardens Surgery | 1.4 km | 77% |
- Brunswick Park Family Practice (79% overall experience good)
- DMC Chadwick Road (70% overall experience good)
- Dr Durston & Partners (76% overall experience good)
- Dr Mahreen Chawdhery (85% overall experience good)
- Dr P Arumugaraasah's & Partners (88% overall experience good)
- Dulwich Medical Centre (72% overall experience good)
- Elm Lodge Surgery (93% overall experience good)
- Forest Hill Group Practice (51% overall experience good)
- Parkside Medical Centre (80% overall experience good)
- Queens Road Surgery (67% overall experience good)
- St Giles - Dr M Pandey and Partner (84% overall experience good)
- Sternhall Lane Surgery (79% overall experience good)
- Tessa Jowell GP Surgery (53% overall experience good)
- The Acorn & Gaumont House Surgery (69% overall experience good)
- The Gardens Surgery (77% overall experience good)
- The Lister Practice (70% overall experience good)
- The Nunhead Surgery (87% overall experience good)
How do patients rate The Lordship Lane Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Lordship Lane Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at The Lordship Lane Surgery?
4,357 patients were registered in September 2026, down 11.9% on a year earlier.
What is The Lordship Lane Surgery's CQC rating?
Requires Improvement overall, published in July 2023.
How many GPs does The Lordship Lane Surgery have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,723 patients per GP against 2,171 across England.
Are appointments at The Lordship Lane Surgery face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lordship Lane Surgery's phone number?
020 8693 2912.