Hetherington at the Pavilion, London: patient reviews and CQC rating
Hetherington at the Pavilion is a GP practice in London with 7,532 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in January 2024. It has 5.4 full-time-equivalent qualified GPs, or 1,398 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hetherington at the Pavilion
Its best result against England is the share who found it easy to contact the practice using the NHS App: 62%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 77%, against 85% across England. With 83 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 505th of the 648 practices in London with 50 or more responses. 55% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (66%). 83 patients answered the survey (response rate 11%).
| Survey question | Hetherington at the Pavilion | South East London | England |
|---|---|---|---|
| Overall experience good | 70% | 76% | 77% |
| Easy to contact by phone | 55% | 57% | 57% |
| Easy to contact via the website | 58% | 58% | 58% |
| Easy to contact via the NHS App | 62% | 55% | 54% |
| Reception team helpful | 77% | 85% | 85% |
| Last contact good | 66% | 73% | 73% |
| Wait for appointment about right | 73% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 32 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hetherington at the Pavilion is Good, published in January 2024. All 5 key questions are rated Good. It held the same rating in the report before (December 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,532 patients were registered at Hetherington at the Pavilion in September 2026, down 7.6% on a year earlier (England: down 1.1%).
8% of its patients are aged 65 or over, against 19% across England. With 5.4 full-time-equivalent qualified GPs, there are 1,398 patients per GP, fewer than the England figure of 2,171 and South East London's 2,350. The practice also has 1.0 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 5.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 2,816 appointments a month, or 374 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 39% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hetherington at the Pavilion | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 374 | 399 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.3% against 1.0%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), atrial fibrillation (0.6% against 2.2%) and osteoporosis (0.4% against 1.2%). The practice's patients live in areas with an average deprivation score of 27.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.9% | 14.3% |
| High blood pressure | All ages | 10.0% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.7% | 4.6% |
| Serious mental illness | All ages | 2.3% | 1.0% |
| Cancer | All ages | 2.2% | 3.8% |
| COPD | All ages | 1.2% | 1.9% |
| Coronary heart disease | All ages | 1.1% | 3.0% |
| Stroke and TIA | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.6% | 1.1% |
| Atrial fibrillation | All ages | 0.6% | 2.2% |
| Epilepsy | 18+ yrs | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.4% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 54.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 55.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 56.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 67.3% | 74.9% |
Hetherington at the Pavilion, 9 Brighton Terrace, London, SW9 8DJ. Phone: 020 7326 2990. Website: www.pavilionmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Stockwell Group Practice | 0.7 km | 94% |
| The Sandmere Road Practice | 0.8 km | 84% |
| Hetherington Group Practice | 0.8 km | 92% |
| Beckett House Practice | 1.0 km | 87% |
| Brixton Hill Group Practice | 1.1 km | 83% |
- Clapham Park Group Practice (89% overall experience good)
- Hetherington Group Practice (92% overall experience good)
- One Care Lambeth (-9700% overall experience good)
How do patients rate Hetherington at the Pavilion?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Hetherington at the Pavilion as good, against 77% across England. 55% found it easy to get through by phone.
How many patients are registered at Hetherington at the Pavilion?
7,532 patients were registered in September 2026, down 7.6% on a year earlier.
What is Hetherington at the Pavilion's CQC rating?
Good overall, published in January 2024.
How many GPs does Hetherington at the Pavilion have?
5.4 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,398 patients per GP against 2,171 across England.
Are appointments at Hetherington at the Pavilion face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hetherington at the Pavilion's phone number?
020 7326 2990.