Auckland Surgery, London: patient reviews and CQC rating
Auckland Surgery is a GP practice in London with 7,354 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in January 2023. It has 3.9 full-time-equivalent qualified GPs, or 1,863 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Auckland Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 63%, against 57% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 40%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 238th of the 648 practices in London with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (90%). 92 patients answered the survey (response rate 22%).
| Survey question | Auckland Surgery | South West London | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 63% | 64% | 57% |
| Easy to contact via the website | 56% | 64% | 58% |
| Easy to contact via the NHS App | 40% | 57% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 71% | 77% | 73% |
| Wait for appointment about right | 65% | 71% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 84% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Auckland Surgery is Good, published in January 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (May 2022).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,354 patients were registered at Auckland Surgery in September 2026, down 4.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 3.9 full-time-equivalent qualified GPs, there are 1,863 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.9 nurses and 3.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.6 | 3.6 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.8 | 2.8 |
| August 2026 | 3.9 | 3.9 |
From June 2026 to August 2026 the practice recorded 5,186 appointments a month, or 705 per 1,000 registered patients (England: 510). 50% were face to face (England: 63%). 61% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Auckland Surgery | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 705 | 434 | 510 |
| Face to face | 50% | 58% | 63% |
| Same day as booked | 61% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%), dementia (1.6% against 0.8%) and serious mental illness (1.6% against 1.0%). It has a lower share for peripheral arterial disease (0.2% against 0.6%), heart failure (0.6% against 1.1%) and diabetes (5.3% against 7.9%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.4% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Dementia | All ages | 1.6% | 0.8% |
| Atrial fibrillation | All ages | 1.5% | 2.2% |
| COPD | All ages | 1.4% | 1.9% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Auckland Surgery, 84a Auckland Road, Upper Norwood, London, SE19 2DF. Phone: 020 8653 5146. Website: www.aucklandsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Upper Norwood Group Practice | 0.5 km | 94% |
| South Norwood Hill Medical Centre | 0.7 km | 89% |
| Oaks Park Medical Centre | 1.2 km | 84% |
| Oakfield Surgery | 1.2 km | 82% |
| Mersham Medical Centre | 1.2 km | 86% |
- Dr A T Fernandes and Partners (82% overall experience good)
- Mersham Medical Centre (86% overall experience good)
- South Norwood Hill Medical Centre (89% overall experience good)
- Thornton Heath Medical Practice (67% overall experience good)
- Upper Norwood Group Practice (94% overall experience good)
How do patients rate Auckland Surgery?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Auckland Surgery as good, against 77% across England. 63% found it easy to get through by phone.
How many patients are registered at Auckland Surgery?
7,354 patients were registered in September 2026, down 4.8% on a year earlier.
What is Auckland Surgery's CQC rating?
Good overall, published in January 2023.
How many GPs does Auckland Surgery have?
3.9 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,863 patients per GP against 2,171 across England.
Are appointments at Auckland Surgery face to face?
50% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Auckland Surgery's phone number?
020 8653 5146.