Dr A T Fernandes and Partners, Thornton Heath: patient reviews and CQC rating
Dr A T Fernandes and Partners is a GP practice in Thornton Heath with 13,897 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 8.7 full-time-equivalent qualified GPs, or 1,591 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr A T Fernandes and Partners
Its best result against England is the share who found it easy to contact the practice using the NHS App: 64%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 2nd of the 9 practices in Thornton Heath with 50 or more responses. 65% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (75%). 95 patients answered the survey (response rate 15%).
| Survey question | Dr A T Fernandes and Partners | South West London | England |
|---|---|---|---|
| Overall experience good | 82% | 81% | 77% |
| Easy to contact by phone | 65% | 64% | 57% |
| Easy to contact via the website | 46% | 64% | 58% |
| Easy to contact via the NHS App | 64% | 57% | 54% |
| Reception team helpful | 86% | 87% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 56% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 92% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 88% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 79 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr A T Fernandes and Partners is Good, published in June 2017. All 5 key questions are rated Good. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,897 patients were registered at Dr A T Fernandes and Partners in September 2026, down 5.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 1,591 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 3.9 nurses and 6.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.7 | 11.2 |
| August 2024 | 7.5 | 10.9 |
| August 2025 | 8.7 | 11.3 |
| August 2026 | 8.7 | 11.2 |
From June 2026 to August 2026 the practice recorded 8,020 appointments a month, or 577 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 12% of booked patients did not attend.
| Measure | Dr A T Fernandes and Partners | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 577 | 434 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 46% | 46% | 45% |
| More than 28 days after booking | 2% | 3% | 5% |
| Did not attend | 12% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.7% against 1.0%) and diabetes (10.3% against 7.9%). It has a lower share for osteoporosis (0.1% against 1.2%), palliative or supportive care needs (0.2% against 0.6%) and atrial fibrillation (1.0% against 2.2%). The practice's patients live in areas with an average deprivation score of 29.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 77.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.1% | 15.2% |
| Diabetes | 17+ yrs | 10.3% | 7.9% |
| Depression | 18+ yrs | 8.9% | 14.3% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.3% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 2.2% | 3.0% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 60.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.7% | 74.9% |
Dr A T Fernandes and Partners, Parchmore Medical Centre, 97 Parchmore Road, Thornton Heath, CR7 8LY. Phone: 020 8251 4200. Website: www.parchmoremedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Mersham Medical Centre | 0.4 km | 86% |
| Brigstock Family Practice | 0.5 km | 70% |
| Thornton Heath Medical Practice | 0.5 km | 67% |
| Brigstock Medical Centre | 0.9 km | 70% |
| Leander Family Practice | 1.2 km | 79% |
- Auckland Surgery (82% overall experience good)
- Mersham Medical Centre (86% overall experience good)
- South Norwood Hill Medical Centre (89% overall experience good)
- Thornton Heath Medical Practice (67% overall experience good)
- Upper Norwood Group Practice (94% overall experience good)
How do patients rate Dr A T Fernandes and Partners?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Dr A T Fernandes and Partners as good, against 77% across England. 65% found it easy to get through by phone.
How many patients are registered at Dr A T Fernandes and Partners?
13,897 patients were registered in September 2026, down 5.7% on a year earlier.
What is Dr A T Fernandes and Partners's CQC rating?
Good overall, published in June 2017.
How many GPs does Dr A T Fernandes and Partners have?
8.7 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,591 patients per GP against 2,171 across England.
Are appointments at Dr A T Fernandes and Partners face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr A T Fernandes and Partners's phone number?
020 8251 4200.