South Norwood Hill Medical Centre, London: patient reviews and CQC rating
South Norwood Hill Medical Centre is a GP practice in London with 6,505 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Requires Improvement overall, in a report published in February 2023. It has 2.2 full-time-equivalent qualified GPs, or 2,957 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Norwood Hill Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 71st of the 648 practices in London with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 13 points higher than in 2025 (76%). 120 patients answered the survey (response rate 19%).
| Survey question | South Norwood Hill Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 89% | 81% | 77% |
| Easy to contact by phone | 71% | 64% | 57% |
| Easy to contact via the website | 46% | 64% | 58% |
| Easy to contact via the NHS App | 60% | 57% | 54% |
| Reception team helpful | 90% | 87% | 85% |
| Last contact good | 81% | 77% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 93% of 152 responses rated the practice good or very good (England: 92%).
CQC's overall rating for South Norwood Hill Medical Centre is Requires Improvement, published in February 2023. One key question is rated differently: Caring Good. Its previous overall rating was Inadequate (May 2022).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Requires Improvement |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Requires Improvement |
6,505 patients were registered at South Norwood Hill Medical Centre in September 2026, down 3.5% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 2,957 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 1.9 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.2 | 1.2 |
| August 2024 | 1.2 | 1.2 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 2.2 | 2.2 |
From June 2026 to August 2026 the practice recorded 2,766 appointments a month, or 425 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 48% took place on the day they were booked and 0% more than 28 days after booking (England: 45% and 5%).
35% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | South Norwood Hill Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 434 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 48% | 46% | 45% |
| More than 28 days after booking | 0% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%). It has a lower share for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 25.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.7 years for women and 78.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.9% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.0% | 4.6% |
| Cancer | All ages | 3.0% | 3.8% |
| Coronary heart disease | All ages | 1.3% | 3.0% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Learning disability | All ages | 1.2% | 0.6% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
South Norwood Hill Medical Centre, 103 South Norwood Hill, London, SE25 6BY. Phone: 020 8771 0742. Website: www.southnorwoodhillgp.org.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Auckland Surgery | 0.7 km | 82% |
| Mersham Medical Centre | 1.1 km | 86% |
| Upper Norwood Group Practice | 1.2 km | 94% |
| Thornton Heath Medical Practice | 1.2 km | 67% |
| Dr A T Fernandes and Partners | 1.4 km | 82% |
- Auckland Surgery (82% overall experience good)
- Dr A T Fernandes and Partners (82% overall experience good)
- Mersham Medical Centre (86% overall experience good)
- Thornton Heath Medical Practice (67% overall experience good)
- Upper Norwood Group Practice (94% overall experience good)
How do patients rate South Norwood Hill Medical Centre?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of South Norwood Hill Medical Centre as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at South Norwood Hill Medical Centre?
6,505 patients were registered in September 2026, down 3.5% on a year earlier.
What is South Norwood Hill Medical Centre's CQC rating?
Requires Improvement overall, published in February 2023.
How many GPs does South Norwood Hill Medical Centre have?
2.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,957 patients per GP against 2,171 across England.
Are appointments at South Norwood Hill Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Norwood Hill Medical Centre's phone number?
020 8771 0742.