Thornton Heath Medical Practice, Thornton Heath: patient reviews and CQC rating
Thornton Heath Medical Practice is a GP practice in Thornton Heath with 5,499 registered patients (September 2026). In the 2026 GP Patient Survey, 67% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in October 2017. It has 2.0 full-time-equivalent qualified GPs, or 2,768 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Thornton Heath Medical Practice
Its best result against England is the share who said their needs were met at their last appointment: 90%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 38%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 9th of the 9 practices in Thornton Heath with 50 or more responses. 43% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (74%). 118 patients answered the survey (response rate 18%).
| Survey question | Thornton Heath Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 67% | 81% | 77% |
| Easy to contact by phone | 43% | 64% | 57% |
| Easy to contact via the website | 38% | 64% | 58% |
| Easy to contact via the NHS App | 46% | 57% | 54% |
| Reception team helpful | 77% | 87% | 85% |
| Last contact good | 62% | 77% | 73% |
| Wait for appointment about right | 50% | 71% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 80% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 90% | 91% | 90% |
In the Friends and Family Test for July 2026, 91% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Thornton Heath Medical Practice is Good, published in October 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
5,499 patients were registered at Thornton Heath Medical Practice in September 2026, down 8.3% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 2.0 full-time-equivalent qualified GPs, there are 2,768 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 2.8 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.5 | 2.5 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 2.0 | 2.0 |
| August 2026 | 2.0 | 2.0 |
From June 2026 to August 2026 the practice recorded 3,747 appointments a month, or 681 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 50% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Thornton Heath Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 681 | 434 | 510 |
| Face to face | 39% | 58% | 63% |
| Same day as booked | 50% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.5% against 1.0%) and diabetes (10.9% against 7.9%). It has a lower share for osteoporosis (0.0% against 1.2%), depression (7.9% against 14.3%) and atrial fibrillation (1.3% against 2.2%). The practice's patients live in areas with an average deprivation score of 32.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.4 years for women and 77.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 10.9% | 7.9% |
| Depression | 18+ yrs | 7.9% | 14.3% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Serious mental illness | All ages | 2.5% | 1.0% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.3% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.0% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 61.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.4% | 74.9% |
Thornton Heath Medical Practice, Thornton Heath Health Centre, 61a Gillett Road, Thornton Heath, CR7 8RL. Phone: 020 8664 1590.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Brigstock Family Practice | 0.5 km | 70% |
| Dr A T Fernandes and Partners | 0.5 km | 82% |
| Mersham Medical Centre | 0.8 km | 86% |
| Brigstock Medical Centre | 1.0 km | 70% |
| Dr Rabiatov Dabo | 1.0 km | 93% |
- Auckland Surgery (82% overall experience good)
- Dr A T Fernandes and Partners (82% overall experience good)
- Mersham Medical Centre (86% overall experience good)
- South Norwood Hill Medical Centre (89% overall experience good)
- Upper Norwood Group Practice (94% overall experience good)
How do patients rate Thornton Heath Medical Practice?
In the 2026 GP Patient Survey, 67% of patients described their overall experience of Thornton Heath Medical Practice as good, below the England figure of 77%. 43% found it easy to get through by phone.
How many patients are registered at Thornton Heath Medical Practice?
5,499 patients were registered in September 2026, down 8.3% on a year earlier.
What is Thornton Heath Medical Practice's CQC rating?
Good overall, published in October 2017.
How many GPs does Thornton Heath Medical Practice have?
2.0 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,768 patients per GP against 2,171 across England.
Are appointments at Thornton Heath Medical Practice face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Thornton Heath Medical Practice's phone number?
020 8664 1590.