Oaks Park Medical Centre, London: patient reviews and CQC rating
Oaks Park Medical Centre is a GP practice in London with 9,033 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2021. It has 3.2 full-time-equivalent qualified GPs, or 2,792 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oaks Park Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 65%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 48%, against 57% across England. With 103 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 197th of the 648 practices in London with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (76%). 103 patients answered the survey (response rate 22%).
| Survey question | Oaks Park Medical Centre | South East London | England |
|---|---|---|---|
| Overall experience good | 84% | 76% | 77% |
| Easy to contact by phone | 48% | 57% | 57% |
| Easy to contact via the website | 65% | 58% | 58% |
| Easy to contact via the NHS App | 51% | 55% | 54% |
| Reception team helpful | 92% | 85% | 85% |
| Last contact good | 76% | 73% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 92% | 93% |
| Needs met | 90% | 89% | 90% |
In the Friends and Family Test for July 2026, 89% of 205 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oaks Park Medical Centre is Good, published in May 2021. All 5 key questions are rated Good. It held the same rating in the report before (March 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,033 patients were registered at Oaks Park Medical Centre in September 2026, down 1.9% on a year earlier (England: down 1.1%).
11% of its patients are aged 65 or over, against 19% across England. With 3.2 full-time-equivalent qualified GPs, there are 2,792 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 2.4 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.9 | 3.0 |
| August 2024 | 1.6 | 1.6 |
| August 2025 | 1.6 | 1.6 |
| August 2026 | 3.2 | 3.2 |
From June 2026 to August 2026 the practice recorded 3,961 appointments a month, or 439 per 1,000 registered patients (England: 510). 39% were face to face (England: 63%). 41% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Oaks Park Medical Centre | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 439 | 399 | 510 |
| Face to face | 39% | 54% | 63% |
| Same day as booked | 41% | 45% | 45% |
| More than 28 days after booking | 1% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (2.0% against 1.0%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.2% against 0.8%) and heart failure (0.5% against 1.1%). The practice's patients live in areas with an average deprivation score of 25.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.0 years for women and 76.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.4% | 14.3% |
| High blood pressure | All ages | 11.4% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Serious mental illness | All ages | 2.0% | 1.0% |
| COPD | All ages | 1.8% | 1.9% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| Stroke and TIA | All ages | 1.1% | 1.9% |
| Atrial fibrillation | All ages | 1.0% | 2.2% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Dementia | All ages | 0.2% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 67.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.0% | 74.9% |
Oaks Park Medical Centre, 17 Oakfield Road, London, SE20 8QA. Phone: 020 8778 8027. Website: www.parkpracticeanerley.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Oakfield Surgery | 0.0 km | 82% |
| Anerley Surgery | 0.4 km | 85% |
| Robin Hood Surgery | 0.6 km | 87% |
| Auckland Surgery | 1.2 km | 82% |
| Upper Norwood Group Practice | 1.4 km | 94% |
- Anerley Surgery (85% overall experience good)
- Dr Atul Arora (89% overall experience good)
- Highland Medical Practice (72% overall experience good)
- Oakfield Surgery (82% overall experience good)
- Robin Hood Surgery (87% overall experience good)
How do patients rate Oaks Park Medical Centre?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Oaks Park Medical Centre as good, against 77% across England. 48% found it easy to get through by phone.
How many patients are registered at Oaks Park Medical Centre?
9,033 patients were registered in September 2026, down 1.9% on a year earlier.
What is Oaks Park Medical Centre's CQC rating?
Good overall, published in May 2021.
How many GPs does Oaks Park Medical Centre have?
3.2 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,792 patients per GP against 2,171 across England.
Are appointments at Oaks Park Medical Centre face to face?
39% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oaks Park Medical Centre's phone number?
020 8778 8027.