Dr Atul Arora, Bromley: patient reviews and CQC rating
Dr Atul Arora is a GP practice in Bromley with 6,457 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 2.5 full-time-equivalent qualified GPs, or 2,618 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Atul Arora
Its best result against England is the share who found it easy to get through to the practice by phone: 71%, above the England figure of 57%. Its result closest to England is the share who said they were treated with care and concern: 88%, against 86% across England. Of the 11 results in the table, 4 are above England and 0 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 2nd of the 12 practices in Bromley with 50 or more responses. 71% found it easy to get through by phone (England: 57%). The overall experience result is 6 points lower than in 2025 (95%). 128 patients answered the survey (response rate 24%).
| Survey question | Dr Atul Arora | South East London | England |
|---|---|---|---|
| Overall experience good | 89% | 76% | 77% |
| Easy to contact by phone | 71% | 57% | 57% |
| Easy to contact via the website | 63% | 58% | 58% |
| Easy to contact via the NHS App | 60% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 76% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 88% | 84% | 86% |
| Confidence and trust in the clinician | 95% | 92% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 177 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Atul Arora is Good, published in November 2017. All 5 key questions are rated Good. Its previous overall rating was Inadequate (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,457 patients were registered at Dr Atul Arora in September 2026, down 2.2% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.5 full-time-equivalent qualified GPs, there are 2,618 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.1 nurses and 0.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 2.3 | 2.3 |
| August 2025 | 2.5 | 2.5 |
| August 2026 | 2.5 | 4.2 |
From June 2026 to August 2026 the practice recorded 2,059 appointments a month, or 319 per 1,000 registered patients (England: 510). 86% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Dr Atul Arora | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 319 | 399 | 510 |
| Face to face | 86% | 54% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 5% | 7% | 4% |
Compared with England, the practice has a lower share of patients for a learning disability (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.8% | 14.3% |
| High blood pressure | All ages | 11.8% | 15.2% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 4.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Heart failure | All ages | 0.6% | 1.1% |
| Palliative care | All ages | 0.6% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Dr Atul Arora, Sundridge Medical Practice, 84 London Lane, Bromley, BR1 4HE. Phone: 020 8466 8844.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| London Lane Clinic | 0.4 km | 59% |
| Links Medical Practice | 0.6 km | 72% |
| Highland Medical Practice | 0.8 km | 72% |
| South View Partnership | 1.3 km | 78% |
| Ashdown Medical Group | 1.4 km | 76% |
- Anerley Surgery (85% overall experience good)
- Highland Medical Practice (72% overall experience good)
- Oakfield Surgery (82% overall experience good)
- Oaks Park Medical Centre (84% overall experience good)
- Robin Hood Surgery (87% overall experience good)
How do patients rate Dr Atul Arora?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Dr Atul Arora as good, above the England figure of 77%. 71% found it easy to get through by phone.
How many patients are registered at Dr Atul Arora?
6,457 patients were registered in September 2026, down 2.2% on a year earlier.
What is Dr Atul Arora's CQC rating?
Good overall, published in November 2017.
How many GPs does Dr Atul Arora have?
2.5 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,618 patients per GP against 2,171 across England.
Are appointments at Dr Atul Arora face to face?
86% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Atul Arora's phone number?
020 8466 8844.