Portland Medical Centre, London: patient reviews and CQC rating
Portland Medical Centre is a GP practice in London with 15,179 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in August 2017. It has 6.8 full-time-equivalent qualified GPs, or 2,240 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Portland Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who said they were treated with care and concern: 76%, below the England figure of 86%. Of the 11 results in the table, 0 are above England and 4 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 525th of the 648 practices in London with 50 or more responses. 48% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (65%). 114 patients answered the survey (response rate 19%).
| Survey question | Portland Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 69% | 81% | 77% |
| Easy to contact by phone | 48% | 64% | 57% |
| Easy to contact via the website | 61% | 64% | 58% |
| Easy to contact via the NHS App | 51% | 57% | 54% |
| Reception team helpful | 80% | 87% | 85% |
| Last contact good | 63% | 77% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 76% | 87% | 86% |
| Confidence and trust in the clinician | 88% | 93% | 93% |
| Needs met | 89% | 91% | 90% |
In the Friends and Family Test for July 2026, 85% of 26 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Portland Medical Centre is Good, published in August 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,179 patients were registered at Portland Medical Centre in September 2026, almost the same as a year earlier.
11% of its patients are aged 65 or over, against 19% across England. With 6.8 full-time-equivalent qualified GPs, there are 2,240 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 5.4 nurses and 7.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 8.5 |
| August 2024 | 6.0 | 9.0 |
| August 2025 | 3.3 | 4.4 |
| August 2026 | 6.8 | 7.8 |
From June 2026 to August 2026 the practice recorded 4,110 appointments a month, or 271 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 43% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
33% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Portland Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 271 | 434 | 510 |
| Face to face | 67% | 58% | 63% |
| Same day as booked | 43% | 46% | 45% |
| More than 28 days after booking | 9% | 3% | 5% |
| Did not attend | 9% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.5% against 1.0%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%), atrial fibrillation (1.2% against 2.2%) and coronary heart disease (1.7% against 3.0%). The practice's patients live in areas with an average deprivation score of 26.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.1 years for women and 78.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.6% | 15.2% |
| Depression | 18+ yrs | 11.6% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 2.7% | 3.8% |
| Coronary heart disease | All ages | 1.7% | 3.0% |
| Serious mental illness | All ages | 1.5% | 1.0% |
| COPD | All ages | 1.3% | 1.9% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.5% | 74.9% |
Portland Medical Centre, 184 Portland Road, South Norwood, London, SE25 4QB. Phone: 020 8662 1233. Website: www.portlandmedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Country Park Practice | 0.1 km | 60% |
| Denmark Road Surgery | 0.1 km | 83% |
| Dr Umadevi Parameswaran | 0.9 km | 92% |
| Northway Road Surgery | 1.1 km | 89% |
| South Norwood Hill Medical Centre | 1.5 km | 89% |
- Keston Medical Practice (67% overall experience good)
- Parkside Group Practice (80% overall experience good)
How do patients rate Portland Medical Centre?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Portland Medical Centre as good, below the England figure of 77%. 48% found it easy to get through by phone.
How many patients are registered at Portland Medical Centre?
15,179 patients were registered in September 2026, up 0.0% on a year earlier.
What is Portland Medical Centre's CQC rating?
Good overall, published in August 2017.
How many GPs does Portland Medical Centre have?
6.8 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,240 patients per GP against 2,171 across England.
Are appointments at Portland Medical Centre face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Portland Medical Centre's phone number?
020 8662 1233.