Parkside Group Practice, South Croydon: patient reviews and CQC rating
Parkside Group Practice is a GP practice in South Croydon with 13,459 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 6.5 full-time-equivalent qualified GPs, or 2,068 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Parkside Group Practice
Its best result against England is the share who found it easy to contact the practice through its website: 66%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 50%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 6th of the 6 practices in South Croydon with 50 or more responses. 50% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (79%). 105 patients answered the survey (response rate 26%).
| Survey question | Parkside Group Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 80% | 81% | 77% |
| Easy to contact by phone | 50% | 64% | 57% |
| Easy to contact via the website | 66% | 64% | 58% |
| Easy to contact via the NHS App | 53% | 57% | 54% |
| Reception team helpful | 79% | 87% | 85% |
| Last contact good | 73% | 77% | 73% |
| Wait for appointment about right | 72% | 71% | 69% |
| Listened to well | 90% | 88% | 87% |
| Treated with care and concern | 86% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 97% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 257 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Parkside Group Practice is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,459 patients were registered at Parkside Group Practice in September 2026, down 2.7% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 6.5 full-time-equivalent qualified GPs, there are 2,068 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 1.6 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 14.0 |
| August 2024 | 8.5 | 12.3 |
| August 2025 | 8.5 | 12.5 |
| August 2026 | 6.5 | 10.7 |
From June 2026 to August 2026 the practice recorded 4,457 appointments a month, or 331 per 1,000 registered patients (England: 510). 70% were face to face (England: 63%). 40% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
67% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Parkside Group Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 331 | 434 | 510 |
| Face to face | 70% | 58% | 63% |
| Same day as booked | 40% | 46% | 45% |
| More than 28 days after booking | 7% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.2% against 0.6%), peripheral arterial disease (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 14.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.6 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.2% | 15.2% |
| Depression | 18+ yrs | 9.8% | 14.3% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 5.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Cancer | All ages | 3.1% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| COPD | All ages | 1.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.7% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Parkside Group Practice, 27 Wyche Grove, South Croydon, CR2 6EX. Phone: 020 8680 2588. Website: www.parksidegrouppractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Haling Park Partnership | 0.7 km | 81% |
| Violet Lane Medical Practice | 1.3 km | 91% |
| Keston Medical Practice | 1.6 km | 67% |
| Birdhurst Medical Practice | 1.7 km | 81% |
| Woodcote Medical | 2.1 km | 62% |
- Keston Medical Practice (67% overall experience good)
- Portland Medical Centre (69% overall experience good)
How do patients rate Parkside Group Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Parkside Group Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Parkside Group Practice?
13,459 patients were registered in September 2026, down 2.7% on a year earlier.
What is Parkside Group Practice's CQC rating?
Good overall, published in February 2017.
How many GPs does Parkside Group Practice have?
6.5 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 2,068 patients per GP against 2,171 across England.
Are appointments at Parkside Group Practice face to face?
70% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Parkside Group Practice's phone number?
020 8680 2588.