East Croydon Medical Centre, Croydon: patient reviews and CQC rating
East Croydon Medical Centre is a GP practice in Croydon with 25,204 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 9.2 full-time-equivalent qualified GPs, or 2,752 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about East Croydon Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 39%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 13th of the 17 practices in Croydon with 50 or more responses. 39% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (75%). 104 patients answered the survey (response rate 17%).
| Survey question | East Croydon Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 75% | 81% | 77% |
| Easy to contact by phone | 39% | 64% | 57% |
| Easy to contact via the website | 51% | 64% | 58% |
| Easy to contact via the NHS App | 58% | 57% | 54% |
| Reception team helpful | 88% | 87% | 85% |
| Last contact good | 67% | 77% | 73% |
| Wait for appointment about right | 66% | 71% | 69% |
| Listened to well | 83% | 88% | 87% |
| Treated with care and concern | 83% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for East Croydon Medical Centre is Good, published in February 2023. One key question is rated differently: Safe Requires Improvement. Its previous overall rating was Requires Improvement (December 2021).
| Key question | Rating |
|---|---|
| Safe | Requires Improvement |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,204 patients were registered at East Croydon Medical Centre in September 2026, down 1.7% on a year earlier (England: down 1.1%).
10% of its patients are aged 65 or over, against 19% across England. With 9.2 full-time-equivalent qualified GPs, there are 2,752 patients per GP, more than the England figure of 2,171 and South West London's 2,060. The practice also has 4.2 nurses and 1.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.7 | 10.5 |
| August 2024 | 8.7 | 11.9 |
| August 2025 | 8.7 | 10.7 |
| August 2026 | 9.2 | 12.4 |
From June 2026 to August 2026 the practice recorded 9,249 appointments a month, or 367 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 21% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | East Croydon Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 367 | 434 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 21% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 8% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for serious mental illness (1.4% against 1.0%). It has a lower share for osteoporosis (0.1% against 1.2%), peripheral arterial disease (0.2% against 0.6%) and COPD (0.7% against 1.9%). The practice's patients live in areas with an average deprivation score of 22.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 9.2% | 15.2% |
| Depression | 18+ yrs | 8.6% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Asthma | 6+ yrs | 4.0% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.3% | 4.6% |
| Cancer | All ages | 2.0% | 3.8% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Atrial fibrillation | All ages | 0.9% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| COPD | All ages | 0.7% | 1.9% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Dementia | All ages | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.1% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 57.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 63.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 58.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.2% | 74.9% |
East Croydon Medical Centre, 59 Addiscombe Road, Croydon, CR0 6SD. Phone: 020 3657 4170. Website: www.eastcroydonmc.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr C Wilcock & Partners | 0.7 km | 72% |
| Morland Road Surgery | 0.8 km | 75% |
| St James Medical Centre | 0.8 km | 81% |
| Stovell House Surgery | 0.9 km | 93% |
| Birdhurst Medical Practice | 1.2 km | 81% |
- St James Medical Centre (81% overall experience good)
How do patients rate East Croydon Medical Centre?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of East Croydon Medical Centre as good, against 77% across England. 39% found it easy to get through by phone.
How many patients are registered at East Croydon Medical Centre?
25,204 patients were registered in September 2026, down 1.7% on a year earlier.
What is East Croydon Medical Centre's CQC rating?
Good overall, published in February 2023.
How many GPs does East Croydon Medical Centre have?
9.2 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,752 patients per GP against 2,171 across England.
Are appointments at East Croydon Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is East Croydon Medical Centre's phone number?
020 3657 4170.