Addington Medical Practice, Croydon: patient reviews and CQC rating
Addington Medical Practice is a GP practice in Croydon with 9,627 registered patients (September 2026). In the 2026 GP Patient Survey, 92% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in June 2021. It has 4.6 full-time-equivalent qualified GPs, or 2,111 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Addington Medical Practice
Its best result against England is the share who found it easy to get through to the practice by phone: 77%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 17 practices in Croydon with 50 or more responses. 77% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (83%). 119 patients answered the survey (response rate 21%).
| Survey question | Addington Medical Practice | South West London | England |
|---|---|---|---|
| Overall experience good | 92% | 81% | 77% |
| Easy to contact by phone | 77% | 64% | 57% |
| Easy to contact via the website | 62% | 64% | 58% |
| Easy to contact via the NHS App | 67% | 57% | 54% |
| Reception team helpful | 97% | 87% | 85% |
| Last contact good | 85% | 77% | 73% |
| Wait for appointment about right | 68% | 71% | 69% |
| Listened to well | 91% | 88% | 87% |
| Treated with care and concern | 90% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 208 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Addington Medical Practice is Good, published in June 2021. All 5 key questions are rated Good. It held the same rating in the report before (April 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,627 patients were registered at Addington Medical Practice in September 2026, down 2.1% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 2,111 patients per GP, close to the England figure of 2,171 and South West London's 2,060. The practice also has 0.6 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 4.3 |
| August 2024 | 4.3 | 4.3 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 5,829 appointments a month, or 605 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 35% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Addington Medical Practice | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 605 | 434 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 35% | 46% | 45% |
| More than 28 days after booking | 3% | 3% | 5% |
| Did not attend | 6% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for diabetes (9.7% against 7.9%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for atrial fibrillation (1.6% against 2.2%) and depression (11.2% against 14.3%). The practice's patients live in areas with an average deprivation score of 33.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.1 years for women and 77.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.6% | 15.2% |
| Depression | 18+ yrs | 11.2% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 3.4% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| COPD | All ages | 2.0% | 1.9% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Atrial fibrillation | All ages | 1.6% | 2.2% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.9% | 74.9% |
Addington Medical Practice, Parkway Health Centre, Parkway, New Addington, Croydon, CR0 0JA. Phone: 020 8655 4013.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| New Addington Group Practice | 0.0 km | 77% |
| Headley Drive Surgery | 1.0 km | 88% |
| Addington Road Surgery | 2.9 km | 69% |
| Broom Road Medical Practice | 2.9 km | 80% |
| Selsdon Park Medical Practice | 3.2 km | 89% |
- Broom Road Medical Practice (80% overall experience good)
- Queenhill Medical Practice (96% overall experience good)
- The Farley Road Medical Practice (97% overall experience good)
How do patients rate Addington Medical Practice?
In the 2026 GP Patient Survey, 92% of patients described their overall experience of Addington Medical Practice as good, above the England figure of 77%. 77% found it easy to get through by phone.
How many patients are registered at Addington Medical Practice?
9,627 patients were registered in September 2026, down 2.1% on a year earlier.
What is Addington Medical Practice's CQC rating?
Good overall, published in June 2021.
How many GPs does Addington Medical Practice have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,111 patients per GP against 2,171 across England.
Are appointments at Addington Medical Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Addington Medical Practice's phone number?
020 8655 4013.