St James' Practice, Beckenham: patient reviews and CQC rating
St James' Practice is a GP practice in Beckenham with 7,055 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South East London: 76%). The Care Quality Commission rates it Good overall, in a report published in March 2019. It has 2.6 full-time-equivalent qualified GPs, or 2,713 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St James' Practice
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who said the healthcare professional was good at listening to them: 85%, against 87% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 1st of the 6 practices in Beckenham with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (84%). 112 patients answered the survey (response rate 29%).
| Survey question | St James' Practice | South East London | England |
|---|---|---|---|
| Overall experience good | 85% | 76% | 77% |
| Easy to contact by phone | 62% | 57% | 57% |
| Easy to contact via the website | 70% | 58% | 58% |
| Easy to contact via the NHS App | 58% | 55% | 54% |
| Reception team helpful | 90% | 85% | 85% |
| Last contact good | 79% | 73% | 73% |
| Wait for appointment about right | 78% | 65% | 69% |
| Listened to well | 85% | 85% | 87% |
| Treated with care and concern | 86% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 92% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 182 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St James' Practice is Good, published in March 2019. All 5 key questions are rated Good. It held the same rating in the report before (April 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,055 patients were registered at St James' Practice in September 2026, down 1.9% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 2.6 full-time-equivalent qualified GPs, there are 2,713 patients per GP, more than the England figure of 2,171 and South East London's 2,350. The practice also has 1.0 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.1 | 2.1 |
| August 2024 | 2.1 | 2.9 |
| August 2025 | 2.9 | 3.7 |
| August 2026 | 2.6 | 3.5 |
From June 2026 to August 2026 the practice recorded 2,538 appointments a month, or 360 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 52% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | St James' Practice | South East London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 360 | 399 | 510 |
| Face to face | 55% | 54% | 63% |
| Same day as booked | 52% | 45% | 45% |
| More than 28 days after booking | 3% | 2% | 5% |
| Did not attend | 3% | 7% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.1% against 0.8%) and chronic kidney disease (5.9% against 4.6%). It has a lower share for COPD (1.3% against 1.9%) and depression (10.0% against 14.3%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.8 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Depression | 18+ yrs | 10.0% | 14.3% |
| Diabetes | 17+ yrs | 6.9% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.9% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.3% | 2.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Dementia | All ages | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.2% | 74.9% |
St James' Practice, 138 Croydon Road, Beckenham, BR3 4DG. Phone: 020 8650 0568.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Eden Park Surgery | 0.2 km | 82% |
| Elm House Surgery | 1.0 km | 84% |
| Robin Hood Surgery | 1.5 km | 87% |
| Kelsey Park Farm House | 1.7 km | 77% |
| Anerley Surgery | 1.7 km | 85% |
- Corner Ways Surgery (83% overall experience good)
- Eden Park Surgery (82% overall experience good)
- Elm House Surgery (84% overall experience good)
- Manor Road Surgery (83% overall experience good)
How do patients rate St James' Practice?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of St James' Practice as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at St James' Practice?
7,055 patients were registered in September 2026, down 1.9% on a year earlier.
What is St James' Practice's CQC rating?
Good overall, published in March 2019.
How many GPs does St James' Practice have?
2.6 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,713 patients per GP against 2,171 across England.
Are appointments at St James' Practice face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St James' Practice's phone number?
020 8650 0568.